TidioHappyFoxTidio vs HappyFox

Tidio vs HappyFox: $71 apart for five people

A live chat and AI for small business against a help desk: Tidio is $71 a month cheaper for five people. Where Tidio and HappyFox split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick HappyFox if you want a classic ticket help desk with SLAs and are fine buying chat separately. For five people, Tidio is $71 a month cheaper than HappyFox ($49 or more a month on Tidio against $120 on HappyFox), before AI. Sellio Mini, at $45, comes in $4 below Tidio. Tidio and HappyFox both include email in the price; only Tidio has website chat, WhatsApp and Instagram. Neither Tidio nor HappyFox includes Telegram outright. For a team of two to ten weighing Tidio against HappyFox, the third option below puts chat and tickets at one workspace price.

At a glanceTidioTidioHappyFoxHappyFox
Built aroundThe chat widget and Lyro · billed by conversations, not seatsTickets · chat and chatbot sold separately
Entry plan$24.17/mo · Starter: 100 conversations$24/agent/mo · Help Desk, yearly
Chat in the priceFrom $49.17/mo · Growth: 250+ conversationsSeparate product · HappyFox Chat
AI agentLyro from $32.50/mo · 50 conversations$0.33 per resolution · the Chatbot product
Copilot for agentsIncluded · reply assistant$14/agent/mo · HappyFox AI
Free planYes · 50 conversations a monthNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. HappyFox raises a ticket where Tidio keeps a conversation.

    HappyFoxHappyFox

    As a ticket from email, a form or the chat product, with categories, priorities and SLAs. Tidio has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $120 on HappyFox.

    HappyFoxHappyFox

    $24 buys the help desk on the entry plan, capped at five agents; higher plans lift the cap. $120 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. HappyFox meters AI ($0.33 per resolution) above the seats as well.

    HappyFoxHappyFox

    HappyFox AI is $14 per agent; the Chatbot is $0.33 per resolution; Autopilot actions from two cents. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. website chat, WhatsApp and Instagram are here and not on HappyFox.

    HappyFoxHappyFox

    Email, forms and social in the help desk; live chat is a separate product, no Telegram. Tidio adds website chat, WhatsApp and Instagram, which HappyFox lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. HappyFox is a help desk instead.

    HappyFoxHappyFox

    A contact center suite, a service desk for IT and a CRM, each priced on its own. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. HappyFox is a day.

    HappyFoxHappyFox

    A day: connect the mailbox, set categories and SLAs. Tidio is an hour.

Sources: Tidio pricing · HappyFox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The HappyFox ticket list: the queue with categories, priorities and the ticket detail
HappyFoxHappyFox. The HappyFox ticket list: the queue with categories, priorities and the ticket detail

Pricing references: Tidio pricing page (recorded 2026-09-06); HappyFox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, HappyFox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioHappyFoxHappyFoxSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per agent; AI per agent and per resolution
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
None; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
Separate HappyFox Chat product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
Via integrations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Social via integrations
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack and Teams apps
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
Chatbot product
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
$0.33 per resolution
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Smart rules; Workflows product extra
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $71 a month less than on HappyFox ($49 against $120), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which HappyFox does not include outright.

Pick HappyFox if

  • You want a classic ticket help desk with SLAs and are fine buying chat separately.
  • You like AI priced per resolution at a low rate.
  • You need a ticket queue, which Tidio does not have.
  • Time to the first reply is a day here and an hour on Tidio.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $49 or more a month on Tidio against $120 on HappyFox for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Tidio meters AI (Lyro from $32.50/mo) above the seats, HappyFox meters AI ($0.33 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram, which neither Tidio nor HappyFox includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. HappyFox on Help Desk Basic: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $75 less than HappyFox for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $145 under HappyFox.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; HappyFox is a help desk built around tickets. Only Tidio has a free plan (50 conversations a month); HappyFox offers a 14-day trial, no card. Tidio and HappyFox both include email in the price; only Tidio has website chat, WhatsApp and Instagram. Neither Tidio nor HappyFox includes Telegram outright. Tidio (Lyro from $32.50/mo) and HappyFox ($0.33 per resolution) both meter AI above the seats. HappyFox has tickets and Tidio does not, and only Tidio ships desktop apps. Tidio is an hour; HappyFox is a day.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. HappyFox: HappyFox AI $14 per agent per month; Chatbot $0.33 per resolution; Autopilot from two cents per action. Beside Tidio's Lyro from $32.50/mo and HappyFox's $0.33 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    HappyFoxHappyFox$0.33$158
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    HappyFoxHappyFox · 14-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs HappyFox: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; HappyFox is a help desk built around tickets. HappyFox has tickets and Tidio does not, and only Tidio ships desktop apps.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); HappyFox $24/agent/mo (Help Desk, yearly).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); HappyFox Separate product (HappyFox Chat).
  • Sellio: Telegram, which neither Tidio nor HappyFox has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Tidio and HappyFox rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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