TidioGenesys Cloud CXTidio vs Genesys Cloud CX

Tidio vs Genesys Cloud CX: $526 apart for five people

A live chat and AI for small business against a contact center platform: Tidio is $526 a month cheaper for five people. Where Tidio and Genesys Cloud CX split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick Genesys Cloud CX if you run a contact center where voice, routing and workforce management come first. For five people, Tidio is $526 a month cheaper than Genesys Cloud CX ($49 or more a month on Tidio against $575 on Genesys Cloud CX), before AI. Sellio Mini, at $45, comes in $4 below Tidio. Tidio and Genesys Cloud CX both include website chat, email, WhatsApp and Instagram in the price. Neither Tidio nor Genesys Cloud CX includes Telegram outright. For a team of two to ten weighing Tidio against Genesys Cloud CX, the third option below puts chat and tickets at one workspace price.

At a glanceTidioTidioGenesys Cloud CXGenesys Cloud CX
Built aroundThe chat widget and Lyro · billed by conversations, not seatsThe contact center · voice first, digital added
Entry plan$24.17/mo · Starter: 100 conversations$75/user/mo · CX 1: voice only
Chat in the priceFrom $49.17/mo · Growth: 250+ conversations$115/user/mo · CX 2: adds digital channels
AI agentLyro from $32.50/mo · 50 conversationsAI tokens · 250 a month included per org
Copilot for agentsIncluded · reply assistantIn tokens
Free planYes · 50 conversations a monthNone · no printed trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Genesys Cloud CX has no ticket queue either.

    Genesys Cloud CXGenesys Cloud CX

    As an interaction routed by skills and queues, whether it is a call, a web message or an email. Tidio has no ticket queue either.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $575 on Genesys Cloud CX.

    Genesys Cloud CXGenesys Cloud CX

    $75 buys voice on CX 1; web messaging, email and social start on CX 2 at $115 per user. $575 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Genesys Cloud CX folds AI (AI tokens) into the plan instead.

    Genesys Cloud CXGenesys Cloud CX

    AI Experience tokens: a monthly allowance per org, then bought by usage, covering bots and agent assist. Tidio meters AI (Lyro from $32.50/mo) above the seats instead.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. The same set as Genesys Cloud CX.

    Genesys Cloud CXGenesys Cloud CX

    Voice, web messaging, email, SMS, WhatsApp, Messenger and Instagram on the digital plans; no Telegram. The same set as Tidio.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Genesys Cloud CX is a contact center platform instead.

    Genesys Cloud CXGenesys Cloud CX

    Workforce management, quality, speech analytics and outbound dialing for a contact center. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Genesys Cloud CX is weeks.

    Genesys Cloud CXGenesys Cloud CX

    Weeks: a contact center rollout with routing, IVR and workforce setup. Tidio is an hour.

Sources: Tidio pricing · Genesys Cloud CX pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record
Genesys Cloud CXGenesys Cloud CX. The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record

Pricing references: Tidio pricing page (recorded 2026-09-06); Genesys Cloud CX pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, Genesys Cloud CX and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioGenesys Cloud CXGenesys Cloud CXSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per user; AI by tokens
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
Web messaging on CX 2 and up
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
CX 2 and up
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
CX 2 and up, plus fees
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
CX 2 and up
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Teams and Slack integrations
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
Bots on tokens
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
Tokens, then usage
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Cases via work automation
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Architect flows
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Deep contact center reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Desktop app
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $526 a month less than on Genesys Cloud CX ($49 against $575), before AI.
  • You want a free plan to start on; Genesys Cloud CX offers no trial.

Pick Genesys Cloud CX if

  • You run a contact center where voice, routing and workforce management come first.
  • Named, concurrent or hourly licensing matters for shift work.
  • You want the AI in the seat price (AI tokens) rather than Tidio's meter at Lyro from $32.50/mo.
  • Time to the first reply is weeks here and an hour on Tidio.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $49 or more a month on Tidio against $575 on Genesys Cloud CX for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Tidio meters AI (Lyro from $32.50/mo) above the seats, Genesys Cloud CX folds AI (AI tokens) into the plan, and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither Tidio nor Genesys Cloud CX includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Genesys Cloud CX on CX 2: $230, $575 and $1,150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $530 less than Genesys Cloud CX for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $1,055 under Genesys Cloud CX.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Genesys Cloud CX is a contact center platform built around the contact center. Only Tidio has a free plan (50 conversations a month); Genesys Cloud CX offers no trial. Tidio and Genesys Cloud CX both include website chat, email, WhatsApp and Instagram in the price. Neither Tidio nor Genesys Cloud CX includes Telegram outright. Tidio meters AI (Lyro from $32.50/mo) above the seats; Genesys Cloud CX folds AI (AI tokens) into the plan. Neither Tidio nor Genesys Cloud CX has a ticket queue, and both ship desktop apps. Tidio is an hour; Genesys Cloud CX is weeks.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Genesys Cloud CX: AI Experience tokens: 250 named or 350 concurrent a month per org included, then bought by usage. Beside Tidio's Lyro from $32.50/mo and Genesys Cloud CX's AI tokens, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    Genesys Cloud CXGenesys Cloud CXAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    Genesys Cloud CXGenesys Cloud CX · None printed; contact sales
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs Genesys Cloud CX: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; Genesys Cloud CX is a contact center platform built around the contact center. Neither Tidio nor Genesys Cloud CX has a ticket queue, and both ship desktop apps.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); Genesys Cloud CX $75/user/mo (CX 1: voice only).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); Genesys Cloud CX $115/user/mo (CX 2: adds digital channels).
  • Sellio: one inbox for every channel: Telegram, which neither Tidio nor Genesys Cloud CX has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Tidio and Genesys Cloud CX on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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