RichpanelTidioRichpanel vs Tidio

Richpanel vs Tidio: five seats for $495 or $49

An ecommerce help desk with AI agents against a live chat and AI for small business: Tidio is $446 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Richpanel if you want AI to take most of the ecommerce volume at $0.20 a conversation. Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. For five people, Tidio is $446 a month cheaper than Richpanel ($495 a month on Richpanel against $49 or more on Tidio), before AI. Sellio Mini, at $45 for the workspace, is $4 under Tidio. Richpanel and Tidio both include website chat, email, WhatsApp and Instagram in the price. Neither Richpanel nor Tidio includes Telegram outright. Below, a third option for a team of two to ten that wants what Richpanel and Tidio sell here at one price.

At a glanceRichpanelRichpanelTidioTidio
Built aroundEcommerce tickets and AI · one seat price, AI per conversationThe chat widget and Lyro · billed by conversations, not seats
Entry plan$99/seat/mo · Helpdesk seat$24.17/mo · Starter: 100 conversations
Chat in the price$99/seat/mo · all channels in the seatFrom $49.17/mo · Growth: 250+ conversations
AI agent$0.20 per conversation · AI-handledLyro from $32.50/mo · 50 conversations
Copilot for agentsIncludedIncluded · reply assistant
Free planNone · demo firstYes · 50 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    RichpanelRichpanel

    As a ticket with the order beside it, or as a conversation the AI agent handles before an agent sees it. Tidio has no ticket queue behind its conversations.

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. Richpanel raises a ticket where Tidio keeps a conversation.

  2. 02

    What the seat buys

    RichpanelRichpanel

    $99 buys a help desk seat with every channel; there is no per-ticket fee on replies. $495 for five people, against $49 on Tidio.

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $495 on Richpanel.

  3. 03

    How the AI is billed

    RichpanelRichpanel

    AI agents are $0.20 per conversation they handle, across email, chat, social, SMS and WhatsApp. Tidio meters AI (Lyro from $32.50/mo) above the seats as well.

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. Richpanel meters AI ($0.20 per conversation) above the seats as well.

  4. 04

    Channels in the price

    RichpanelRichpanel

    Email, chat, social, SMS and WhatsApp in the seat; no Telegram. The same set as Tidio.

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. The same set as Richpanel.

  5. 05

    Beyond the inbox

    RichpanelRichpanel

    A self-service portal for order tracking and returns; returns and exchanges are $99 a month more. Tidio is a live chat and AI for small business instead.

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. Richpanel is an ecommerce help desk with AI agents instead.

  6. 06

    Time to the first reply

    RichpanelRichpanel

    A sales demo, then a store connection and a training pass for the AI. Tidio is an hour.

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. Richpanel is a sales demo, then a store connection and a training pass for the AI.

Sources: Richpanel pricing · Tidio pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

Inside Tidio

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers

Pricing references: Richpanel pricing page (recorded 2026-09-13); Tidio pricing page (recorded 2026-09-06). Prices change; confirm current terms with each vendor.

Richpanel, Tidio and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureRichpanelRichpanelTidioTidioSellio

Pricing

Pricing model
Per seat; AI per conversation
By billable conversations; AI by conversation packs.
Per workspace; seats and channels are plan limits
Free plan
None
50 conversations a month, 10 seats.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
In the seat
Yes.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
In the seat
Paid plans.
From Mini: forward your support address; reply from the thread
WhatsApp
In the seat
Paid plans.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Social channels
Paid plans.
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Not offered.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI agents on every channel
Lyro, trained on your site and FAQs.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$0.20 per conversation
From $32.50/mo for 50 conversations.
Metered from an included credit, with caps you set
AI hands off to a person
Escalates to a seat
Lyro hands to an operator.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
With order data
Ticketing on paid plans, email-style.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros
Flows, visitor-count limited.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and QA agent
Analytics on Growth and up.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Desktop apps available.
Native Windows and macOS apps

Which one, for whom

Pick Richpanel if

  • You want AI to take most of the ecommerce volume at $0.20 a conversation.
  • A self-service portal for orders and returns matters.
  • You need a ticket queue, which Tidio does not have.
  • Time to the first reply is a sales demo, then a store connection and a training pass for the AI here and an hour on Tidio.

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $446 a month less than on Richpanel ($49 against $495), before AI.
  • You want a free plan to start on; Richpanel offers no trial.

The third option: Sellio

  • You are two to ten people on Richpanel or Tidio who answer chat, messaging and email, and want to compare workspace pricing with $495 a month on Richpanel against $49 or more on Tidio for five people.
  • You want the AI bill known before the month starts: Richpanel meters AI ($0.20 per conversation) above the seats, Tidio meters AI (Lyro from $32.50/mo) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram, which neither Richpanel nor Tidio includes.

What two, five and ten people pay

Richpanel on Helpdesk seat: $198, $495 and $990 a month for two, five and ten people, before AI. Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $450 less than Richpanel and $4 less than Tidio for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $895 under Richpanel.

Where the two agree, and where they split

Richpanel is an ecommerce help desk with AI agents built around ecommerce tickets and AI; Tidio is a live chat and AI for small business built around the chat widget and Lyro. Only Tidio has a free plan (50 conversations a month); Richpanel offers no trial. Richpanel and Tidio both include website chat, email, WhatsApp and Instagram in the price. Neither Richpanel nor Tidio includes Telegram outright. Richpanel ($0.20 per conversation) and Tidio (Lyro from $32.50/mo) both meter AI above the seats. Richpanel has tickets and Tidio does not, and only Tidio ships desktop apps. Richpanel is a sales demo, then a store connection and a training pass for the AI; Tidio is an hour.

What each price leaves out

Richpanel: AI agents $0.20 per AI-handled conversation. Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. Beside Richpanel's $0.20 per conversation and Tidio's Lyro from $32.50/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    RichpanelRichpanel$0.2$96
    TidioTidioSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    RichpanelRichpanel · None printed; demo first
    TidioTidio · 7-day trial
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Richpanel vs Tidio: the questions people ask

Richpanel is an ecommerce help desk with AI agents built around ecommerce tickets and AI; Tidio is a live chat and AI for small business built around the chat widget and Lyro. Richpanel has tickets and Tidio does not, and only Tidio ships desktop apps.

  • Entry plan: Richpanel $99/seat/mo (Helpdesk seat); Tidio $24.17/mo (Starter: 100 conversations).
  • Chat in the price: Richpanel $99/seat/mo (all channels in the seat); Tidio From $49.17/mo (Growth: 250+ conversations).
  • Sellio's inbox: Telegram, which neither Richpanel nor Tidio has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Richpanel and Tidio on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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