Re:amazeFreshdeskRe:amaze vs Freshdesk

Re:amaze vs Freshdesk: $261 or $550 for ten people

A help desk for ecommerce against a help desk: Re:amaze is $144 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Re:amaze if you run a Shopify or BigCommerce store and want a low seat price with orders in the inbox. Pick Freshdesk if your support is email tickets first and you want SLAs, time tracking and field service in one help desk. For five people, Re:amaze is $144 a month cheaper than Freshdesk ($131 a month on Re:amaze against $275 on Freshdesk), before AI. Sellio Mini, at $45 for the workspace, is $86 under Re:amaze. Re:amaze and Freshdesk both include email in the price; only Re:amaze has website chat and Instagram. Neither Re:amaze nor Freshdesk includes WhatsApp and Telegram outright. Below, a third option for a team of two to ten that wants what Re:amaze and Freshdesk sell here at one price.

At a glanceRe:amazeRe:amazeFreshdeskFreshdesk
Built aroundShared inbox and chat · AI resolutions per userEmail tickets · chat is the separate Freshchat
Entry plan$26.10/user/mo · Basic, yearly$19/agent/mo · Growth: email and tickets
Chat in the price$26.10/user/mo · chat on every plan$55/agent/mo · Pro, with Freshchat on top
AI agent$0.85 per resolution · after 5 to 20 per user$49 per 100 sessions · 500 trial sessions once per account
Copilot for agentsIncluded · AI drafts$29/agent/mo · Freddy Copilot
Free planNone · 14-day trialNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    Re:amazeRe:amaze

    As a conversation in a shared inbox with the Shopify or BigCommerce order beside it. Freshdesk raises tickets too, from email tickets.

    FreshdeskFreshdesk

    As a ticket in an email queue. Chat conversations live in Freshchat and become tickets when escalated. Re:amaze raises tickets too, from shared inbox and chat.

  2. 02

    What the seat buys

    Re:amazeRe:amaze

    $26.10 buys email, chat and social on Basic; SMS and voice start on Pro at $44.10; a flat $59 Starter covers 500 conversations. $131 for five people, against $275 on Freshdesk.

    FreshdeskFreshdesk

    $19 buys email tickets on Growth. Chat and messaging mean adding Freshchat or an Omni bundle. $275 for five people, against $131 on Re:amaze.

  3. 03

    How the AI is billed

    Re:amazeRe:amaze

    AI resolutions are included per user (5, 10 or 20 by plan) and $0.85 each after that. Freshdesk meters AI ($49 per 100 sessions) above the seats as well.

    FreshdeskFreshdesk

    Freddy AI Agent: 500 trial sessions once per account, then $49 per 100. Freddy Copilot is $29 per agent on top. Re:amaze meters AI ($0.85 per resolution) above the seats as well.

  4. 04

    Channels in the price

    Re:amazeRe:amaze

    Email, chat, Messenger, Instagram and X on every plan; SMS and voice on Pro and up; no Telegram. website chat and Instagram are here and not on Freshdesk.

    FreshdeskFreshdesk

    Email and web forms on every plan; chat, WhatsApp and Instagram arrive with Freshchat. Re:amaze adds website chat and Instagram, which Freshdesk lacks.

  5. 05

    Beyond the inbox

    Re:amazeRe:amaze

    Cues for proactive messages, a help center, status page and push campaigns. Freshdesk is a help desk instead.

    FreshdeskFreshdesk

    Field service, time tracking, SLAs and a marketplace; the wider Freshworks suite for IT and sales. Re:amaze is a help desk for ecommerce instead.

  6. 06

    Time to the first reply

    Re:amazeRe:amaze

    An afternoon: connect the store, the mailbox and the widget. Freshdesk is a day or two.

    FreshdeskFreshdesk

    A day or two: connect the support address, set groups and SLAs, then add Freshchat for the widget. Re:amaze is an afternoon.

Sources: Re:amaze pricing · Freshdesk pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Re:amaze inbox: the conversation with the customer's order history on the right
Re:amazeRe:amaze. The Re:amaze inbox: the conversation with the customer's order history on the right
The Freshdesk ticket view: the queue on the left, the ticket thread and the properties panel
FreshdeskFreshdesk. The Freshdesk ticket view: the queue on the left, the ticket thread and the properties panel

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI resolutions on Re:amaze, AI agent sessions on Freshdesk

3000+
Re:amazeRe:amaze

$364/mo

Email, chat, social; 5 AI resolutions per user.

5 × $26.1 seats
$131
275 AI resolutions × $0.85
$234

Yearly billing; monthly costs more. $0.85 per AI resolution after the allowance; five users on Basic get 25 a month. Rates recorded on 2026-09-13.

FreshdeskFreshdesk

$422/mo

Custom roles, round robin, more automations and reporting.

5 × $55 seats
$275
300 AI agent sessions × $0.49 (rounded to 100-session packs)
$147
Copilot, 5 × $29
$0

Yearly billing; monthly costs more. 500 trial sessions are available once per account, not every month. Recurring estimates exclude that trial and charge $49 per 100-session pack. Rates recorded on 2026-09-06.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Re:amaze pricing page (recorded 2026-09-13); Freshdesk pricing page (recorded 2026-09-06). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Re:amaze, Freshdesk and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureRe:amazeRe:amazeFreshdeskFreshdeskSellio

Pricing

Pricing model
Per user; AI per resolution after an allowance
Per agent; AI per agent and per session
Per workspace; seats and channels are plan limits
Free plan
None; 14-day trial
Not on the pricing page; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
All plans
Via Freshchat or Omni
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Unlimited inboxes
Core of the product
From Mini: forward your support address; reply from the thread
WhatsApp
Not listed on the pricing page
Via Freshchat or Omni
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
All plans
Via Freshchat or Omni
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not native
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration
Slack and Teams notifications
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent included
Freddy, trained on the knowledge base
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Allowance, then $0.85
500 one-time trial sessions, then $49 per 100
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a team member
Escalates to agents
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with statuses
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Workflows and Cues
Automations, form-based
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and CSAT
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile
Browser and mobile only
Native Windows and macOS apps

Which one, for whom

Pick Re:amaze if

  • You run a Shopify or BigCommerce store and want a low seat price with orders in the inbox.
  • A small AI allowance per user with a cheap overage suits your volume.
  • Five people cost $144 a month less than on Freshdesk ($131 against $275), before AI.
  • You need website chat and Instagram in the price, which Freshdesk does not include outright.

Pick Freshdesk if

  • Your support is email tickets first and you want SLAs, time tracking and field service in one help desk.
  • You are already on Freshworks products and want the same admin and billing.
  • Time to the first reply is a day or two here and an afternoon on Re:amaze.
  • Its pricing model suits you better than Re:amaze's: per agent per month, billed yearly. Day passes for occasional agents.

The third option: Sellio

  • You are two to ten people on Re:amaze or Freshdesk who answer chat, messaging and email, and want to compare workspace pricing with $131 a month on Re:amaze against $275 on Freshdesk for five people.
  • You want the AI bill known before the month starts: Re:amaze meters AI ($0.85 per resolution) above the seats, Freshdesk meters AI ($49 per 100 sessions) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Re:amaze nor Freshdesk includes.

What two, five and ten people pay

Re:amaze on Basic: $52, $131 and $261 a month for two, five and ten people, before AI. Freshdesk on Pro: $110, $275 and $550 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $86 less than Re:amaze and $230 less than Freshdesk for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $166 under Re:amaze and $455 under Freshdesk.

Where the two agree, and where they split

Re:amaze is a help desk for ecommerce built around shared inbox and chat; Freshdesk is a help desk built around email tickets. Neither has a free plan: Re:amaze offers a 14-day trial with Plus features, Freshdesk 14 days of Enterprise. Re:amaze and Freshdesk both include email in the price; only Re:amaze has website chat and Instagram. Neither Re:amaze nor Freshdesk includes WhatsApp and Telegram outright. Re:amaze ($0.85 per resolution) and Freshdesk ($49 per 100 sessions) both meter AI above the seats. Re:amaze and Freshdesk both raise tickets, and neither Re:amaze nor Freshdesk ships a desktop app. Re:amaze is an afternoon; Freshdesk is a day or two.

What each price leaves out

Re:amaze: AI resolutions included per user (5 on Basic, 10 on Pro, 20 on Plus), then $0.85 each. Freshdesk: Freddy AI Copilot $29 per agent per month yearly; 500 AI agent trial sessions once per account, then $49 per 100 sessions. Beside Re:amaze's $0.85 per resolution and Freshdesk's $49 per 100 sessions, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    Re:amazeRe:amaze$0.85$387
    FreshdeskFreshdesk$0.49$245
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    Re:amazeRe:amaze · 14-day trial with Plus features
    FreshdeskFreshdesk · 14 days of Enterprise
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Re:amaze vs Freshdesk: the questions people ask

Re:amaze is a help desk for ecommerce built around shared inbox and chat; Freshdesk is a help desk built around email tickets. Re:amaze and Freshdesk both raise tickets, and neither Re:amaze nor Freshdesk ships a desktop app.

  • Entry plan: Re:amaze $26.10/user/mo (Basic, yearly); Freshdesk $19/agent/mo (Growth: email and tickets).
  • Chat in the price: Re:amaze $26.10/user/mo (chat on every plan); Freshdesk $55/agent/mo (Pro, with Freshchat on top).
  • Sellio: WhatsApp and Telegram, which neither Re:amaze nor Freshdesk has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Re:amaze and Freshdesk rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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