OlarkUserlikeOlark vs Userlike

Olark vs Userlike: five seats for $145 or $475

A live chat software against a customer messaging platform: Olark is $330 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick Userlike if you are in Europe and want a German-hosted messenger with WhatsApp campaigns. For five people, Olark is $330 a month cheaper than Userlike ($145 a month on Olark against $475 on Userlike), before AI. Sellio Mini, at $45 for the workspace, is $100 under Olark. Olark and Userlike both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither Olark nor Userlike includes email outright. Below, a third option for a team of two to ten that wants what Olark and Userlike sell here at one price.

At a glanceOlarkOlarkUserlikeUserlike
Built aroundA simple chat box · AI agent at a flat priceThe website messenger · now Lime Connect
Entry plan$29/agent/mo · human-only chat$0 · Free: 1 seat, 200 conversations
Chat in the price$29/agent/mo · the whole product is chatAbout $95/seat/mo · Pro, three-seat minimum, yearly
AI agent$400/mo flat · unlimited AI conversations, 1 seatFrom about $108/mo · AI Agent, 100 conversations
Copilot for agentsNoneAbout $21/seat/mo · AI Copilot
Free planNone · trial, no cardYes · 1 seat, website only

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. Userlike has no ticket queue either.

    UserlikeUserlike

    As a message in the website messenger, or from WhatsApp, in one message center. Olark has no ticket queue either.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $475 on Userlike.

    UserlikeUserlike

    The free plan is one seat on the website; Pro is priced per seat in euros (about $95) with a three-seat minimum. $475 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. Userlike meters AI (from about $108/mo) above the seats instead.

    UserlikeUserlike

    The AI Agent starts around $108 a month for 100 conversations; the AI Copilot is about $21 per seat. Olark folds AI ($400/mo flat) into the plan instead.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. Userlike adds WhatsApp, Instagram and Telegram, which Olark lacks.

    UserlikeUserlike

    Website messenger, WhatsApp, Messenger, Instagram, Telegram, SMS and email on Pro. WhatsApp, Instagram and Telegram are here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. Userlike is a customer messaging platform instead.

    UserlikeUserlike

    Live translation, video calls and WhatsApp campaigns; a German company under Lime Technologies. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. Userlike is an hour.

    UserlikeUserlike

    An hour: paste the messenger, connect WhatsApp through their onboarding. Olark is minutes.

Sources: Olark pricing · Userlike pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The Userlike message center: the conversation list with channel badges and the chat
UserlikeUserlike. The Userlike message center: the conversation list with channel badges and the chat

Pricing references: Olark pricing page (recorded 2026-09-13); Userlike pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Olark, Userlike and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkUserlikeUserlikeSellio

Pricing

Pricing model
Per agent; AI flat
Per seat in euros; three-seat minimum
Per workspace; seats and channels are plan limits
Free plan
None; trial
1 seat, 200 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
Pro
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Pro
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Pro
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Pro
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
AI Agent add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
From about $108 a month
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Workflows add-on
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Analytics on Pro
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • Five people cost $330 a month less than on Userlike ($145 against $475), before AI.
  • You want the AI in the seat price ($400/mo flat) rather than Userlike's meter at from about $108/mo.

Pick Userlike if

  • You are in Europe and want a German-hosted messenger with WhatsApp campaigns.
  • Telegram and Instagram must be in the same inbox.
  • You need WhatsApp, Instagram and Telegram in the price, which Olark does not include outright.
  • You want a free plan to start on; Olark offers a free trial.

The third option: Sellio

  • You are two to ten people on Olark or Userlike who answer chat, messaging and email, and want to compare workspace pricing with $145 a month on Olark against $475 on Userlike for five people.
  • You want the AI bill known before the month starts: Olark folds AI ($400/mo flat) into the plan, Userlike meters AI (from about $108/mo) above the seats; Sellio includes a credit and lets you cap it.
  • You need native Windows and macOS apps and tickets raised from a chat, which neither Olark nor Userlike includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. Userlike: $475 a month for five (5 seats × about $95, billed yearly); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $430 less than Userlike for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; Userlike is a customer messaging platform built around the website messenger. Only Userlike has a free plan (1 seat, website only); Olark offers a free trial. Olark and Userlike both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither Olark nor Userlike includes email outright. Olark folds AI ($400/mo flat) into the plan; Userlike meters AI (from about $108/mo) above the seats. Neither Olark nor Userlike has a ticket queue, and neither Olark nor Userlike ships a desktop app. Olark is minutes; Userlike is an hour.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. Userlike: AI Agent from about $108 a month for 100 conversations; AI Copilot about $21 per seat. Beside Olark's $400/mo flat and Userlike's from about $108/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    UserlikeUserlikeSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    UserlikeUserlike · 14-day trial of Pro
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs Userlike: the questions people ask

Olark is a live chat software built around a simple chat box; Userlike is a customer messaging platform built around the website messenger. Neither Olark nor Userlike has a ticket queue, and neither Olark nor Userlike ships a desktop app.

  • Entry plan: Olark $29/agent/mo (human-only chat); Userlike $0 (Free: 1 seat, 200 conversations).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); Userlike About $95/seat/mo (Pro, three-seat minimum, yearly).
  • Sellio's inbox: email, which neither Olark nor Userlike has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Olark and Userlike on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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