OlarkHubSpot Service HubOlark vs HubSpot Service Hub

Olark vs HubSpot Service Hub: $145 or $75 for five people

A live chat software against a CRM-based help desk: HubSpot Service Hub is $70 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick HubSpot Service Hub if your sales and marketing already live in HubSpot and support should share the CRM. For five people, HubSpot Service Hub is $70 a month cheaper than Olark ($145 a month on Olark against $75 on HubSpot Service Hub), before AI. Sellio Mini, at $45 for the workspace, is $30 under HubSpot Service Hub. Olark and HubSpot Service Hub both include website chat in the price; only HubSpot Service Hub has email. Neither Olark nor HubSpot Service Hub includes WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what Olark and HubSpot Service Hub sell here at one price.

At a glanceOlarkOlarkHubSpot Service HubHubSpot Service Hub
Built aroundA simple chat box · AI agent at a flat priceThe CRM record · help desk on top of HubSpot
Entry plan$29/agent/mo · human-only chat$15/seat/mo · Starter, yearly
Chat in the price$29/agent/mo · the whole product is chat$0 · Free tools: chat with HubSpot branding
AI agent$400/mo flat · unlimited AI conversations, 1 seat$9 per 1,000 credits · 50 credits per resolution
Copilot for agentsNoneBreeze · in the plans
Free planNone · trial, no cardYes · 2 users, branded chat

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. HubSpot Service Hub raises a ticket where Olark keeps a conversation.

    HubSpot Service HubHubSpot Service Hub

    As a ticket on the CRM contact, with every marketing and sales touch beside it. Olark has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $75 on HubSpot Service Hub.

    HubSpot Service HubHubSpot Service Hub

    Starter is $15 a seat; Professional is $90 with a $1,500 onboarding fee, and that is where routing and SLAs start. $75 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats instead.

    HubSpot Service HubHubSpot Service Hub

    Customer Agent costs 50 credits per resolved conversation, and credits are $9 per 1,000, so about $0.45 a resolution. Olark folds AI ($400/mo flat) into the plan instead.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. HubSpot Service Hub adds email, which Olark lacks.

    HubSpot Service HubHubSpot Service Hub

    Chat, email and Messenger on the lower plans; WhatsApp and calling on Professional; no Telegram. email is here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. HubSpot Service Hub is a CRM-based help desk instead.

    HubSpot Service HubHubSpot Service Hub

    The rest of HubSpot: marketing, sales, CMS and the shared CRM. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. HubSpot Service Hub is an afternoon on Starter.

    HubSpot Service HubHubSpot Service Hub

    An afternoon on Starter; Professional comes with a paid onboarding. Olark is minutes.

Sources: Olark pricing · HubSpot Service Hub pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The HubSpot help desk workspace: the ticket with the CRM contact and its timeline
HubSpot Service HubHubSpot Service Hub. The HubSpot help desk workspace: the ticket with the CRM contact and its timeline

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on Olark, resolved conversations on HubSpot Service Hub

3000+
OlarkOlark

$145/mo

Human agent seat.

5 × $29 seats
$145
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Olark's AI agent is a flat $400 a month for unlimited conversations; add that to the seats rather than a per-conversation rate. Rates recorded on 2026-09-13.

HubSpot Service HubHubSpot Service Hub

$206/mo

Shared inbox, chat, 500 credits.

5 × $15 seats
$75
290 resolved conversations × $0.45
$131

Yearly billing; monthly costs more. 50 credits per resolution at $9 per 1,000 credits; Starter's 500 credits cover about ten. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Olark pricing page (recorded 2026-09-13); HubSpot Service Hub pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Olark, HubSpot Service Hub and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkHubSpot Service HubHubSpot Service HubSellio

Pricing

Pricing model
Per agent; AI flat
Per seat; onboarding fees; AI by credits
Per workspace; seats and channels are plan limits
Free plan
None; trial
2 users, HubSpot branding
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Professional and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Messenger only
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Slack and Teams notifications
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
Customer Agent
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
50 credits per resolution, $9 per 1,000
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
On the CRM record
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Professional and up
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Reports; advanced on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • You want the AI in the seat price ($400/mo flat) rather than HubSpot Service Hub's meter at $9 per 1,000 credits.
  • Time to the first reply is minutes here and an afternoon on Starter on HubSpot Service Hub.

Pick HubSpot Service Hub if

  • Your sales and marketing already live in HubSpot and support should share the CRM.
  • You want an AI agent priced per resolution at under a dollar.
  • Five people cost $70 a month less than on Olark ($75 against $145), before AI.
  • You need email in the price, which Olark does not include outright.

The third option: Sellio

  • You are two to ten people on Olark or HubSpot Service Hub who answer chat, messaging and email, and want to compare workspace pricing with $145 a month on Olark against $75 on HubSpot Service Hub for five people.
  • You want the AI bill known before the month starts: Olark folds AI ($400/mo flat) into the plan, HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Olark nor HubSpot Service Hub includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. HubSpot Service Hub on Starter: $30, $75 and $150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $30 less than HubSpot Service Hub for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark and $55 under HubSpot Service Hub.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; HubSpot Service Hub is a CRM-based help desk built around the CRM record. Only HubSpot Service Hub has a free plan (2 users, branded chat); Olark offers a free trial. Olark and HubSpot Service Hub both include website chat in the price; only HubSpot Service Hub has email. Neither Olark nor HubSpot Service Hub includes WhatsApp, Instagram and Telegram outright. Olark folds AI ($400/mo flat) into the plan; HubSpot Service Hub meters AI ($9 per 1,000 credits) above the seats. HubSpot Service Hub has tickets and Olark does not, and neither Olark nor HubSpot Service Hub ships a desktop app. Olark is minutes; HubSpot Service Hub is an afternoon on Starter.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. HubSpot Service Hub: HubSpot Credits at $9 per 1,000; Customer Agent uses 50 credits per resolved conversation. Beside Olark's $400/mo flat and HubSpot Service Hub's $9 per 1,000 credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    HubSpot Service HubHubSpot Service Hub$0.45$212
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    HubSpot Service HubHubSpot Service Hub · Free tools, no trial clock
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs HubSpot Service Hub: the questions people ask

Olark is a live chat software built around a simple chat box; HubSpot Service Hub is a CRM-based help desk built around the CRM record. HubSpot Service Hub has tickets and Olark does not, and neither Olark nor HubSpot Service Hub ships a desktop app.

  • Entry plan: Olark $29/agent/mo (human-only chat); HubSpot Service Hub $15/seat/mo (Starter, yearly).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); HubSpot Service Hub $0 (Free tools: chat with HubSpot branding).
  • Sellio: WhatsApp, Instagram and Telegram, which neither Olark nor HubSpot Service Hub has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Olark and HubSpot Service Hub rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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