OlarkGenesys Cloud CXOlark vs Genesys Cloud CX

Olark vs Genesys Cloud CX: $145 against $575 a month

A live chat software against a contact center platform: Olark is $430 a month cheaper for five people. What decides between Olark and Genesys Cloud CX, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick Genesys Cloud CX if you run a contact center where voice, routing and workforce management come first. For five people, Olark is $430 a month cheaper than Genesys Cloud CX ($145 a month on Olark against $575 on Genesys Cloud CX), before AI. Sellio Mini is $45, $100 under Olark. Olark and Genesys Cloud CX both include website chat in the price; only Genesys Cloud CX has email, WhatsApp and Instagram. Neither Olark nor Genesys Cloud CX includes Telegram outright. A team of two to ten choosing between Olark and Genesys Cloud CX for chat and tickets at one price has a third option below.

At a glanceOlarkOlarkGenesys Cloud CXGenesys Cloud CX
Built aroundA simple chat box · AI agent at a flat priceThe contact center · voice first, digital added
Entry plan$29/agent/mo · human-only chat$75/user/mo · CX 1: voice only
Chat in the price$29/agent/mo · the whole product is chat$115/user/mo · CX 2: adds digital channels
AI agent$400/mo flat · unlimited AI conversations, 1 seatAI tokens · 250 a month included per org
Copilot for agentsNoneIn tokens
Free planNone · trial, no cardNone · no printed trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. Genesys Cloud CX has no ticket queue either.

    Genesys Cloud CXGenesys Cloud CX

    As an interaction routed by skills and queues, whether it is a call, a web message or an email. Olark has no ticket queue either.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $575 on Genesys Cloud CX.

    Genesys Cloud CXGenesys Cloud CX

    $75 buys voice on CX 1; web messaging, email and social start on CX 2 at $115 per user. $575 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. Genesys Cloud CX folds AI (AI tokens) into the plan as well.

    Genesys Cloud CXGenesys Cloud CX

    AI Experience tokens: a monthly allowance per org, then bought by usage, covering bots and agent assist. Olark folds AI ($400/mo flat) into the plan as well.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. Genesys Cloud CX adds email, WhatsApp and Instagram, which Olark lacks.

    Genesys Cloud CXGenesys Cloud CX

    Voice, web messaging, email, SMS, WhatsApp, Messenger and Instagram on the digital plans; no Telegram. email, WhatsApp and Instagram are here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. Genesys Cloud CX is a contact center platform instead.

    Genesys Cloud CXGenesys Cloud CX

    Workforce management, quality, speech analytics and outbound dialing for a contact center. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. Genesys Cloud CX is weeks.

    Genesys Cloud CXGenesys Cloud CX

    Weeks: a contact center rollout with routing, IVR and workforce setup. Olark is minutes.

Sources: Olark pricing · Genesys Cloud CX pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record
Genesys Cloud CXGenesys Cloud CX. The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on Olark, AI conversations on Genesys Cloud CX

3000+
OlarkOlark

$145/mo

Human agent seat.

5 × $29 seats
$145
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Olark's AI agent is a flat $400 a month for unlimited conversations; add that to the seats rather than a per-conversation rate. Rates recorded on 2026-09-13.

Genesys Cloud CXGenesys Cloud CX

$575/mo

Voice, web messaging, email, social.

5 × $115 seats
$575
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Genesys bills AI in Experience tokens with a monthly allowance per org, so no per-conversation rate is printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Olark pricing page (recorded 2026-09-13); Genesys Cloud CX pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Olark, Genesys Cloud CX and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkGenesys Cloud CXGenesys Cloud CXSellio

Pricing

Pricing model
Per agent; AI flat
Per user; AI by tokens
Per workspace; seats and channels are plan limits
Free plan
None; trial
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
Web messaging on CX 2 and up
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
CX 2 and up
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
CX 2 and up, plus fees
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
CX 2 and up
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Teams and Slack integrations
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
Bots on tokens
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
Tokens, then usage
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Cases via work automation
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Architect flows
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Deep contact center reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Desktop app
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • Five people cost $430 a month less than on Genesys Cloud CX ($145 against $575), before AI.
  • Time to the first reply is minutes here and weeks on Genesys Cloud CX.

Pick Genesys Cloud CX if

  • You run a contact center where voice, routing and workforce management come first.
  • Named, concurrent or hourly licensing matters for shift work.
  • You need email, WhatsApp and Instagram in the price, which Olark does not include outright.
  • You want native desktop apps, which Olark does not ship.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $145 a month on Olark against $575 on Genesys Cloud CX for five people, including each product's limits.
  • The AI invoice should be known in advance: Olark folds AI ($400/mo flat) into the plan and Genesys Cloud CX folds AI (AI tokens) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram and a free plan with no trial clock, which neither Olark nor Genesys Cloud CX includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. Genesys Cloud CX on CX 2: $230, $575 and $1,150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $530 less than Genesys Cloud CX for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark and $1,055 under Genesys Cloud CX.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; Genesys Cloud CX is a contact center platform built around the contact center. Neither has a free plan: Olark offers a free trial, Genesys Cloud CX no trial. Olark and Genesys Cloud CX both include website chat in the price; only Genesys Cloud CX has email, WhatsApp and Instagram. Neither Olark nor Genesys Cloud CX includes Telegram outright. Olark ($400/mo flat) and Genesys Cloud CX (AI tokens) both fold AI into the plan. Neither Olark nor Genesys Cloud CX has a ticket queue, and only Genesys Cloud CX ships desktop apps. Olark is minutes; Genesys Cloud CX is weeks.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. Genesys Cloud CX: AI Experience tokens: 250 named or 350 concurrent a month per org included, then bought by usage. Beside Olark's $400/mo flat and Genesys Cloud CX's AI tokens, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    Genesys Cloud CXGenesys Cloud CXAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    Genesys Cloud CXGenesys Cloud CX · None printed; contact sales
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs Genesys Cloud CX: the questions people ask

Olark is a live chat software built around a simple chat box; Genesys Cloud CX is a contact center platform built around the contact center. Neither Olark nor Genesys Cloud CX has a ticket queue, and only Genesys Cloud CX ships desktop apps.

  • Entry plan: Olark $29/agent/mo (human-only chat); Genesys Cloud CX $75/user/mo (CX 1: voice only).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); Genesys Cloud CX $115/user/mo (CX 2: adds digital channels).
  • Sellio: one inbox for every channel: Telegram, which neither Olark nor Genesys Cloud CX has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Olark and Genesys Cloud CX on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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