FrontGenesys Cloud CXFront vs Genesys Cloud CX

Front vs Genesys Cloud CX: entry plans at $25 and $75

A team inbox against a contact center platform: Front is $250 a month cheaper for five people. Where Front and Genesys Cloud CX split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Front if email is the channel and you want shared drafts, comments and sequences on every thread. Pick Genesys Cloud CX if you run a contact center where voice, routing and workforce management come first. For five people, Front is $250 a month cheaper than Genesys Cloud CX ($325 a month on Front against $575 on Genesys Cloud CX), before AI. Sellio Mini, at $45, comes in $280 below Front. Front and Genesys Cloud CX both include website chat, email and Instagram in the price; only Genesys Cloud CX has WhatsApp. Neither Front nor Genesys Cloud CX includes Telegram outright. For a team of two to ten weighing Front against Genesys Cloud CX, the third option below puts chat and tickets at one workspace price.

At a glanceFrontFrontGenesys Cloud CXGenesys Cloud CX
Built aroundShared email · comments and drafts on every threadThe contact center · voice first, digital added
Entry plan$25/seat/mo · Starter: one channel type$75/user/mo · CX 1: voice only
Chat in the price$65/seat/mo · Professional: omnichannel$115/user/mo · CX 2: adds digital channels
AI agentFrom $0.05 per conversation · AutopilotAI tokens · 250 a month included per org
Copilot for agents$20/seat/moIn tokens
Free planNone · 14-day trialNone · no printed trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FrontFront

    As a thread in a shared inbox that teammates comment on and draft together; it is email first. Genesys Cloud CX has no ticket queue either.

    Genesys Cloud CXGenesys Cloud CX

    As an interaction routed by skills and queues, whether it is a call, a web message or an email. Front has no ticket queue either.

  2. 02

    What the seat buys

    FrontFront

    $25 buys one channel type and up to ten seats. Omnichannel and fifty seats start at Professional, $65. $325 for five people, against $575 on Genesys Cloud CX.

    Genesys Cloud CXGenesys Cloud CX

    $75 buys voice on CX 1; web messaging, email and social start on CX 2 at $115 per user. $575 for five people, against $325 on Front.

  3. 03

    How the AI is billed

    FrontFront

    Autopilot, the AI agent, from $0.05 a conversation; Copilot is $20 per seat and Smart QA $20 per seat. Genesys Cloud CX folds AI (AI tokens) into the plan instead.

    Genesys Cloud CXGenesys Cloud CX

    AI Experience tokens: a monthly allowance per org, then bought by usage, covering bots and agent assist. Front meters AI (from $0.05 per conversation) above the seats instead.

  4. 04

    Channels in the price

    FrontFront

    Email on Starter; chat, SMS, WhatsApp and voice on Professional and up. Genesys Cloud CX adds WhatsApp, which Front lacks.

    Genesys Cloud CXGenesys Cloud CX

    Voice, web messaging, email, SMS, WhatsApp, Messenger and Instagram on the digital plans; no Telegram. WhatsApp is here and not on Front.

  5. 05

    Beyond the inbox

    FrontFront

    Sequences, calendar, account views and analytics for logistics, finance and account teams. Genesys Cloud CX is a contact center platform instead.

    Genesys Cloud CXGenesys Cloud CX

    Workforce management, quality, speech analytics and outbound dialing for a contact center. Front is a team inbox instead.

  6. 06

    Time to the first reply

    FrontFront

    A day: connect the mailboxes, set rules and assignments, then add the chat widget. Genesys Cloud CX is weeks.

    Genesys Cloud CXGenesys Cloud CX

    Weeks: a contact center rollout with routing, IVR and workforce setup. Front is a day.

Sources: Front pricing · Genesys Cloud CX pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Front inbox: the thread with internal comments beside it and the assignment bar on top
FrontFront. The Front inbox: the thread with internal comments beside it and the assignment bar on top
The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record
Genesys Cloud CXGenesys Cloud CX. The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Autopilot conversations on Front, AI conversations on Genesys Cloud CX

3000+
FrontFront

$340/mo

Omnichannel, up to fifty seats.

5 × $65 seats
$325
300 Autopilot conversations × $0.05
$15
Copilot, 5 × $20
$0

Yearly billing; monthly costs more. From $0.05 per conversation handled by Autopilot, as printed. Rates recorded on 2026-09-06.

Genesys Cloud CXGenesys Cloud CX

$575/mo

Voice, web messaging, email, social.

5 × $115 seats
$575
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Genesys bills AI in Experience tokens with a monthly allowance per org, so no per-conversation rate is printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Front pricing page (recorded 2026-09-06); Genesys Cloud CX pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Front, Genesys Cloud CX and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFrontFrontGenesys Cloud CXGenesys Cloud CXSellio

Pricing

Pricing model
Per seat; channels tiered; AI add-ons per seat.
Per user; AI by tokens
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat channel; Starter allows one channel type.
Web messaging on CX 2 and up
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
The core of the product.
CX 2 and up
From Mini: forward your support address; reply from the thread
WhatsApp
Professional and up, via add-on.
CX 2 and up, plus fees
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Professional and up.
CX 2 and up
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams integrations.
Teams and Slack integrations
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Autopilot.
Bots on tokens
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.05 per conversation; Copilot $20 per seat.
Tokens, then usage
Metered from an included credit, with caps you set
AI hands off to a person
Routes to teammates.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with tags and status.
Cases via work automation
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules engine; visual on higher plans.
Architect flows
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Professional and up.
Deep contact center reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Desktop app
Native Windows and macOS apps

Which one, for whom

Pick Front if

  • Email is the channel and you want shared drafts, comments and sequences on every thread.
  • You run logistics, finance or account management where a thread is a piece of work.
  • Five people cost $250 a month less than on Genesys Cloud CX ($325 against $575), before AI.
  • Time to the first reply is a day here and weeks on Genesys Cloud CX.

Pick Genesys Cloud CX if

  • You run a contact center where voice, routing and workforce management come first.
  • Named, concurrent or hourly licensing matters for shift work.
  • You need WhatsApp in the price, which Front does not include outright.
  • You want the AI in the seat price (AI tokens) rather than Front's meter at from $0.05 per conversation.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $325 a month on Front against $575 on Genesys Cloud CX for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Front meters AI (from $0.05 per conversation) above the seats, Genesys Cloud CX folds AI (AI tokens) into the plan, and Sellio stops at the cap you set.
  • You need Telegram and a free plan with no trial clock, which neither Front nor Genesys Cloud CX includes.

What two, five and ten people pay

Front on Professional: $130, $325 and $650 a month for two, five and ten people, before AI. Genesys Cloud CX on CX 2: $230, $575 and $1,150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $280 less than Front and $530 less than Genesys Cloud CX for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $555 under Front and $1,055 under Genesys Cloud CX.

Where the two agree, and where they split

Front is a team inbox built around shared email; Genesys Cloud CX is a contact center platform built around the contact center. Neither has a free plan: Front offers a 14-day trial of Professional, Genesys Cloud CX no trial. Front and Genesys Cloud CX both include website chat, email and Instagram in the price; only Genesys Cloud CX has WhatsApp. Neither Front nor Genesys Cloud CX includes Telegram outright. Front meters AI (from $0.05 per conversation) above the seats; Genesys Cloud CX folds AI (AI tokens) into the plan. Neither Front nor Genesys Cloud CX has a ticket queue, and both ship desktop apps. Front is a day; Genesys Cloud CX is weeks.

What each price leaves out

Front: Autopilot AI agent from $0.05 per conversation; Copilot $20 per seat per month and Smart QA $20 per seat (included on Enterprise). Genesys Cloud CX: AI Experience tokens: 250 named or 350 concurrent a month per org included, then bought by usage. Beside Front's from $0.05 per conversation and Genesys Cloud CX's AI tokens, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FrontFront$0.05$24
    Genesys Cloud CXGenesys Cloud CXAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FrontFront · 14-day trial of Professional
    Genesys Cloud CXGenesys Cloud CX · None printed; contact sales
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Front vs Genesys Cloud CX: the questions people ask

Front is a team inbox built around shared email; Genesys Cloud CX is a contact center platform built around the contact center. Neither Front nor Genesys Cloud CX has a ticket queue, and both ship desktop apps.

  • Entry plan: Front $25/seat/mo (Starter: one channel type); Genesys Cloud CX $75/user/mo (CX 1: voice only).
  • Chat in the price: Front $65/seat/mo (Professional: omnichannel); Genesys Cloud CX $115/user/mo (CX 2: adds digital channels).
  • Sellio: one inbox for every channel: Telegram, which neither Front nor Genesys Cloud CX has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Front and Genesys Cloud CX on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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