LiveChatUserlikeLiveChat vs Userlike

LiveChat vs Userlike: $245 or $475 for five people

A live chat software against a customer messaging platform: LiveChat is $230 a month cheaper for five people. Where LiveChat and Userlike split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Userlike if you are in Europe and want a German-hosted messenger with WhatsApp campaigns. For five people, LiveChat is $230 a month cheaper than Userlike ($245 a month on LiveChat against $475 on Userlike), before AI. Sellio Mini, at $45, comes in $200 below LiveChat. LiveChat and Userlike both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither LiveChat nor Userlike includes email outright. For a team of two to ten weighing LiveChat against Userlike, the third option below puts chat and tickets at one workspace price.

At a glanceLiveChatLiveChatUserlikeUserlike
Built aroundThe chat console · help desk and chatbot sold separatelyThe website messenger · now Lime Connect
Entry plan$19/agent/mo · Starter: 60-day history$0 · Free: 1 seat, 200 conversations
Chat in the price$49/agent/mo · TeamAbout $95/seat/mo · Pro, three-seat minimum, yearly
AI agentChatBot from $52/mo · a separate productFrom about $108/mo · AI Agent, 100 conversations
Copilot for agentsIncluded · Text IntelligenceAbout $21/seat/mo · AI Copilot
Free planNone · 14-day trialYes · 1 seat, website only

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Userlike has no ticket queue either.

    UserlikeUserlike

    As a message in the website messenger, or from WhatsApp, in one message center. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $475 on Userlike.

    UserlikeUserlike

    The free plan is one seat on the website; Pro is priced per seat in euros (about $95) with a three-seat minimum. $475 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Userlike meters AI (from about $108/mo) above the seats as well.

    UserlikeUserlike

    The AI Agent starts around $108 a month for 100 conversations; the AI Copilot is about $21 per seat. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. Userlike adds WhatsApp, Instagram and Telegram, which LiveChat lacks.

    UserlikeUserlike

    Website messenger, WhatsApp, Messenger, Instagram, Telegram, SMS and email on Pro. WhatsApp, Instagram and Telegram are here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Userlike is a customer messaging platform instead.

    UserlikeUserlike

    Live translation, video calls and WhatsApp campaigns; a German company under Lime Technologies. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Userlike is an hour.

    UserlikeUserlike

    An hour: paste the messenger, connect WhatsApp through their onboarding. LiveChat is an hour.

Sources: LiveChat pricing · Userlike pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Userlike message center: the conversation list with channel badges and the chat
UserlikeUserlike. The Userlike message center: the conversation list with channel badges and the chat

Pricing references: LiveChat pricing page (recorded 2026-09-06); Userlike pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

LiveChat, Userlike and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatUserlikeUserlikeSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per seat in euros; three-seat minimum
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
1 seat, 200 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Pro
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Pro
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Pro
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Pro
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
AI Agent add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
From about $108 a month
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Workflows add-on
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Analytics on Pro
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Five people cost $230 a month less than on Userlike ($245 against $475), before AI.
  • You want native desktop apps, which Userlike does not ship.

Pick Userlike if

  • You are in Europe and want a German-hosted messenger with WhatsApp campaigns.
  • Telegram and Instagram must be in the same inbox.
  • You need WhatsApp, Instagram and Telegram in the price, which LiveChat does not include outright.
  • You want a free plan to start on; LiveChat offers 14 days, no card.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $245 a month on LiveChat against $475 on Userlike for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: LiveChat meters AI (ChatBot from $52/mo) above the seats, Userlike meters AI (from about $108/mo) above the seats, and Sellio stops at the cap you set.
  • You need tickets raised from a chat, which neither LiveChat nor Userlike includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Userlike: $475 a month for five (5 seats × about $95, billed yearly); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $430 less than Userlike for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Userlike is a customer messaging platform built around the website messenger. Only Userlike has a free plan (1 seat, website only); LiveChat offers 14 days, no card. LiveChat and Userlike both include website chat in the price; only Userlike has WhatsApp, Instagram and Telegram. Neither LiveChat nor Userlike includes email outright. LiveChat (ChatBot from $52/mo) and Userlike (from about $108/mo) both meter AI above the seats. Neither LiveChat nor Userlike has a ticket queue, and only LiveChat ships desktop apps. LiveChat is an hour; Userlike is an hour.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Userlike: AI Agent from about $108 a month for 100 conversations; AI Copilot about $21 per seat. Beside LiveChat's ChatBot from $52/mo and Userlike's from about $108/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    UserlikeUserlikeSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    UserlikeUserlike · 14-day trial of Pro
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Userlike: the questions people ask

LiveChat is a live chat software built around the chat console; Userlike is a customer messaging platform built around the website messenger. Neither LiveChat nor Userlike has a ticket queue, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Userlike $0 (Free: 1 seat, 200 conversations).
  • Chat in the price: LiveChat $49/agent/mo (Team); Userlike About $95/seat/mo (Pro, three-seat minimum, yearly).
  • Sellio puts every channel in one inbox: email, which neither LiveChat nor Userlike has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and Userlike rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required