LiveChatSmartsuppLiveChat vs Smartsupp

LiveChat vs Smartsupp: entry plans at $19 and $17

A live chat software against a live chat and chatbot for ecommerce: Smartsupp is $162 a month cheaper for five people. What decides between LiveChat and Smartsupp, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Smartsupp if you are a small European store and want chat, Messenger and WhatsApp in one package. For five people, Smartsupp is $162 a month cheaper than LiveChat ($245 a month on LiveChat against $83 on Smartsupp), before AI. Sellio Mini is $45, $38 under Smartsupp. LiveChat and Smartsupp both include website chat in the price; only Smartsupp has WhatsApp. Neither LiveChat nor Smartsupp includes email, Instagram and Telegram outright. A team of two to ten choosing between LiveChat and Smartsupp for chat and tickets at one price has a third option below.

At a glanceLiveChatLiveChatSmartsuppSmartsupp
Built aroundThe chat console · help desk and chatbot sold separatelyChat with visitor recordings · packages, not seats
Entry plan$19/agent/mo · Starter: 60-day history$17/mo · Solo: 1 agent, yearly
Chat in the price$49/agent/mo · Team$0 · Free: 1 agent, 25 conversations
AI agentChatBot from $52/mo · a separate product$16 per 100 conversations · Mira AI, yearly
Copilot for agentsIncluded · Text IntelligenceIncluded · AI reply assistant on paid plans
Free planNone · 14-day trialYes · 1 agent, 25 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Smartsupp has no ticket queue either.

    SmartsuppSmartsupp

    As a chat in the widget, with a recording of the visitor's session you can replay. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $83 on Smartsupp.

    SmartsuppSmartsupp

    Packages, not seats: Solo is one agent at $17, Plus three at $25, Expert five or more at $83. $83 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Smartsupp meters AI ($16 per 100 conversations) above the seats as well.

    SmartsuppSmartsupp

    Mira, the AI agent, is $16 per 100 conversations a month on yearly billing, bought in packs. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. Smartsupp adds WhatsApp, which LiveChat lacks.

    SmartsuppSmartsupp

    Website chat, Messenger and WhatsApp on every plan, email on paid plans; no Instagram or Telegram. WhatsApp is here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Smartsupp is a live chat and chatbot for ecommerce instead.

    SmartsuppSmartsupp

    Visitor recordings, automated messages and a Shoptet and Shopify presence in Europe. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Smartsupp is minutes.

    SmartsuppSmartsupp

    Minutes: paste the widget or install the ecommerce app. LiveChat is an hour.

Sources: LiveChat pricing · Smartsupp pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Smartsupp dashboard: the chat with the visitor's session recording beside it
SmartsuppSmartsupp. The Smartsupp dashboard: the chat with the visitor's session recording beside it

Pricing references: LiveChat pricing page (recorded 2026-09-06); Smartsupp pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

LiveChat, Smartsupp and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatSmartsuppSmartsuppSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Packages with agents included
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
1 agent, 25 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Paid plans
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
All plans
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Mira
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
$16 per 100 conversations
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Automated messages; workflows on Plus
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Chat statistics
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You want native desktop apps, which Smartsupp does not ship.
  • Time to the first reply is an hour here and minutes on Smartsupp.

Pick Smartsupp if

  • You are a small European store and want chat, Messenger and WhatsApp in one package.
  • Session recordings beside the chat help you sell.
  • Five people cost $162 a month less than on LiveChat ($83 against $245), before AI.
  • You need WhatsApp in the price, which LiveChat does not include outright.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $245 a month on LiveChat against $83 on Smartsupp for five people, including each product's limits.
  • The AI invoice should be known in advance: LiveChat meters AI (ChatBot from $52/mo) above the seats and Smartsupp meters AI ($16 per 100 conversations) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and tickets raised from a chat, which neither LiveChat nor Smartsupp includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Smartsupp: $83 a month for five ($83 for the package with five agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $38 less than Smartsupp for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Only Smartsupp has a free plan (1 agent, 25 conversations a month); LiveChat offers 14 days, no card. LiveChat and Smartsupp both include website chat in the price; only Smartsupp has WhatsApp. Neither LiveChat nor Smartsupp includes email, Instagram and Telegram outright. LiveChat (ChatBot from $52/mo) and Smartsupp ($16 per 100 conversations) both meter AI above the seats. Neither LiveChat nor Smartsupp has a ticket queue, and only LiveChat ships desktop apps. LiveChat is an hour; Smartsupp is minutes.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Smartsupp: Mira AI $16 per 100 conversations a month on yearly billing; AI reply assistant included on paid plans. Beside LiveChat's ChatBot from $52/mo and Smartsupp's $16 per 100 conversations, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    SmartsuppSmartsuppSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    SmartsuppSmartsupp · 14-day trial of the paid plans
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Smartsupp: the questions people ask

LiveChat is a live chat software built around the chat console; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Neither LiveChat nor Smartsupp has a ticket queue, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Smartsupp $17/mo (Solo: 1 agent, yearly).
  • Chat in the price: LiveChat $49/agent/mo (Team); Smartsupp $0 (Free: 1 agent, 25 conversations).
  • Sellio: one inbox for every channel: email, Instagram and Telegram, which neither LiveChat nor Smartsupp has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveChat and Smartsupp on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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