LiveChatSalesforce Service CloudLiveChat vs Salesforce Service Cloud

LiveChat vs Salesforce Service Cloud: $245 against $975 a month

A live chat software against an enterprise service CRM: LiveChat is $730 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Salesforce Service Cloud if the rest of the company runs on Salesforce and support must share the record. For five people, LiveChat is $730 a month cheaper than Salesforce Service Cloud ($245 a month on LiveChat against $975 on Salesforce Service Cloud), before AI. Sellio Mini, at $45 for the workspace, is $200 under LiveChat. LiveChat and Salesforce Service Cloud share no channel in the base price; only LiveChat has website chat; only Salesforce Service Cloud has email. Neither LiveChat nor Salesforce Service Cloud includes WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what LiveChat and Salesforce Service Cloud sell here at one price.

At a glanceLiveChatLiveChatSalesforce Service CloudSalesforce Service Cloud
Built aroundThe chat console · help desk and chatbot sold separatelyCases on the CRM · channels bought separately
Entry plan$19/agent/mo · Starter: 60-day history$25/user/mo · Starter Suite
Chat in the price$49/agent/mo · Team$195/user/mo · Core, plus messaging add-ons
AI agentChatBot from $52/mo · a separate productFlex Credits · Agentforce; Max includes 2.75M a year
Copilot for agentsIncluded · Text IntelligenceIn Agentforce
Free planNone · 14-day trialNone · trials on Starter to Advanced

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Salesforce Service Cloud raises a ticket where LiveChat keeps a conversation.

    Salesforce Service CloudSalesforce Service Cloud

    As a case on the Salesforce record, routed by Omni-Channel to a queue or an agent. LiveChat has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $975 on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    $25 buys the Starter Suite; the service editions run $195 on Core to $550 on Max, with channels as add-ons. $975 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Salesforce Service Cloud meters AI (Flex Credits) above the seats as well.

    Salesforce Service CloudSalesforce Service Cloud

    Agentforce is sold in Flex Credits by usage; only Max includes an allowance. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. website chat is here and not on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    Email and web on the editions; chat, messaging, WhatsApp and voice are bought as add-ons. email is here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Salesforce Service Cloud is an enterprise service CRM instead.

    Salesforce Service CloudSalesforce Service Cloud

    The whole CRM: sales, marketing, commerce, analytics and thousands of AppExchange apps. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Salesforce Service Cloud is weeks to months.

    Salesforce Service CloudSalesforce Service Cloud

    Weeks to months: an implementation, often with a partner. LiveChat is an hour.

Sources: LiveChat pricing · Salesforce Service Cloud pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel
Salesforce Service CloudSalesforce Service Cloud. The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, Agentforce conversations on Salesforce Service Cloud

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

Salesforce Service CloudSalesforce Service Cloud

$1,575/mo

The service console; channels as add-ons.

5 × $195 seats
$975
300 Agentforce conversations × $2
$600

Yearly billing; monthly costs more. Agentforce was listed at $2 per conversation before moving to Flex Credits; the rate is a stated assumption. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); Salesforce Service Cloud pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, Salesforce Service Cloud and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatSalesforce Service CloudSalesforce Service CloudSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per user; channels and AI on top
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None; trials
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
Messaging add-on
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Email-to-case
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Messaging add-on
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Messenger via add-on
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack is a Salesforce product
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Agentforce
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
Flex Credits by usage
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Cases
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Flow
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Reports and Tableau
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Five people cost $730 a month less than on Salesforce Service Cloud ($245 against $975), before AI.
  • You need website chat in the price, which Salesforce Service Cloud does not include outright.

Pick Salesforce Service Cloud if

  • The rest of the company runs on Salesforce and support must share the record.
  • You have an implementation partner and a budget for add-ons.
  • You need email in the price, which LiveChat does not include outright.
  • You need a ticket queue, which LiveChat does not have.

The third option: Sellio

  • You are two to ten people on LiveChat or Salesforce Service Cloud who answer chat, messaging and email, and want to compare workspace pricing with $245 a month on LiveChat against $975 on Salesforce Service Cloud for five people.
  • You want the AI bill known before the month starts: LiveChat meters AI (ChatBot from $52/mo) above the seats, Salesforce Service Cloud meters AI (Flex Credits) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor Salesforce Service Cloud includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Salesforce Service Cloud on Core: $390, $975 and $1,950 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $930 less than Salesforce Service Cloud for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $1,855 under Salesforce Service Cloud.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Neither has a free plan: LiveChat offers 14 days, no card, Salesforce Service Cloud a free trial. LiveChat and Salesforce Service Cloud share no channel in the base price; only LiveChat has website chat; only Salesforce Service Cloud has email. Neither LiveChat nor Salesforce Service Cloud includes WhatsApp, Instagram and Telegram outright. LiveChat (ChatBot from $52/mo) and Salesforce Service Cloud (Flex Credits) both meter AI above the seats. Salesforce Service Cloud has tickets and LiveChat does not, and only LiveChat ships desktop apps. LiveChat is an hour; Salesforce Service Cloud is weeks to months.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Salesforce Service Cloud: Agentforce by Flex Credits; Max includes 2.75M a year, others buy by usage. Beside LiveChat's ChatBot from $52/mo and Salesforce Service Cloud's Flex Credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    Salesforce Service CloudSalesforce Service CloudAssumed $2$960
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    Salesforce Service CloudSalesforce Service Cloud · Free trials on Starter, Pro, Core and Advanced
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Salesforce Service Cloud: the questions people ask

LiveChat is a live chat software built around the chat console; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Salesforce Service Cloud has tickets and LiveChat does not, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Salesforce Service Cloud $25/user/mo (Starter Suite).
  • Chat in the price: LiveChat $49/agent/mo (Team); Salesforce Service Cloud $195/user/mo (Core, plus messaging add-ons).
  • Sellio's inbox: WhatsApp, Instagram and Telegram, which neither LiveChat nor Salesforce Service Cloud has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveChat and Salesforce Service Cloud on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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