LiveChatPure ChatLiveChat vs Pure Chat

LiveChat vs Pure Chat: five seats for $245 or $52

Two live chat softwares: Pure Chat is $193 a month cheaper for five people. What decides between LiveChat and Pure Chat, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Pure Chat if you want cheap chat for a small team on one site with no AI. For five people, Pure Chat is $193 a month cheaper than LiveChat ($245 a month on LiveChat against $52 on Pure Chat), before AI. Sellio Mini is $45, $7 under Pure Chat. LiveChat and Pure Chat both include website chat in the price. Neither LiveChat nor Pure Chat includes email, WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between LiveChat and Pure Chat for chat and tickets at one price has a third option below.

At a glanceLiveChatLiveChatPure ChatPure Chat
Built aroundThe chat console · help desk and chatbot sold separatelyA chat widget for small sites · operators in packs
Entry plan$19/agent/mo · Starter: 60-day history$39/mo · Growth: 4 operators, 1 site
Chat in the price$49/agent/mo · Team$39/mo · the whole product is chat
AI agentChatBot from $52/mo · a separate productNone · no AI agent
Copilot for agentsIncluded · Text IntelligenceNone
Free planNone · 14-day trialNone · 30-day trial of PRO

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Pure Chat has no ticket queue either.

    Pure ChatPure Chat

    As a chat in the widget, with the visitor's page and history in the operator dashboard. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $52 on Pure Chat.

    Pure ChatPure Chat

    $39 buys four operators on one site; PRO at $79 buys ten operators on unlimited sites, extras $8 to $13 each. $52 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Pure Chat has no AI to bill (none) instead.

    Pure ChatPure Chat

    No AI agent or copilot; canned responses and triggers only. LiveChat meters AI (ChatBot from $52/mo) above the seats instead.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. The same set as Pure Chat.

    Pure ChatPure Chat

    Website chat only; no email, WhatsApp, Instagram or Telegram. The same set as LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Pure Chat is the same kind of product, a live chat software.

    Pure ChatPure Chat

    Visitor tracking, transcripts and mobile apps. LiveChat is the same kind of product, a live chat software.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Pure Chat is minutes.

    Pure ChatPure Chat

    Minutes: paste the widget. LiveChat is an hour.

Sources: LiveChat pricing · Pure Chat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Pure Chat dashboard: the visitor list and an open chat
Pure ChatPure Chat. The Pure Chat dashboard: the visitor list and an open chat

Pricing references: LiveChat pricing page (recorded 2026-09-06); Pure Chat pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

LiveChat, Pure Chat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatPure ChatPure ChatSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per month with operator packs
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None; 30-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
The whole product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Triggers only
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You want native desktop apps, which Pure Chat does not ship.
  • You want an AI agent at all; Pure Chat has none.

Pick Pure Chat if

  • You want cheap chat for a small team on one site with no AI.
  • Operator packs suit you better than per-agent pricing.
  • Five people cost $193 a month less than on LiveChat ($52 against $245), before AI.
  • Time to the first reply is minutes here and an hour on LiveChat.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $245 a month on LiveChat against $52 on Pure Chat for five people, including each product's limits.
  • The AI invoice should be known in advance: LiveChat meters AI (ChatBot from $52/mo) above the seats and Pure Chat has no AI to bill (none), where Sellio's credit is included and capped by you.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor Pure Chat includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Pure Chat: $52 a month for five ($39 for 4 operators plus $13 for the fifth); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $7 less than Pure Chat for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

Both LiveChat and Pure Chat are live chat softwares, so the category is settled and the question is what each seat buys: LiveChat is built around the chat console, Pure Chat around a chat widget for small sites. Neither has a free plan: LiveChat offers 14 days, no card, Pure Chat a 30-day trial of PRO. LiveChat and Pure Chat both include website chat in the price. Neither LiveChat nor Pure Chat includes email, WhatsApp, Instagram and Telegram outright. LiveChat meters AI (ChatBot from $52/mo) above the seats; Pure Chat has no AI to bill (none). Neither LiveChat nor Pure Chat has a ticket queue, and only LiveChat ships desktop apps. LiveChat is an hour; Pure Chat is minutes.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Pure Chat: No AI agent. Beside LiveChat's ChatBot from $52/mo and Pure Chat's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    Pure ChatPure ChatSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    Pure ChatPure Chat · 30-day trial of PRO
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Pure Chat: the questions people ask

Both LiveChat and Pure Chat are live chat softwares, so the category is settled and the question is what each seat buys: LiveChat is built around the chat console, Pure Chat around a chat widget for small sites.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Pure Chat $39/mo (Growth: 4 operators, 1 site).
  • Chat in the price: LiveChat $49/agent/mo (Team); Pure Chat $39/mo (the whole product is chat).
  • Sellio: email, WhatsApp, Instagram and Telegram, which neither LiveChat nor Pure Chat has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and Pure Chat rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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