LiveChatProProfsLiveChat vs ProProfs

LiveChat vs ProProfs: $245 against $100 a month

Two live chat softwares: ProProfs is $145 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick ProProfs if one person answers chat and you want every feature free. For five people, ProProfs is $145 a month cheaper than LiveChat ($245 a month on LiveChat against $100 on ProProfs), before AI. Sellio Mini, at $45 for the workspace, is $55 under ProProfs. LiveChat and ProProfs both include website chat in the price. Neither LiveChat nor ProProfs includes email, WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what LiveChat and ProProfs sell here at one price.

At a glanceLiveChatLiveChatProProfsProProfs
Built aroundThe chat console · help desk and chatbot sold separatelyThe chat widget · free for one operator
Entry plan$19/agent/mo · Starter: 60-day history$0 · one operator, all features
Chat in the price$49/agent/mo · TeamAbout $20/operator/mo · Team plan
AI agentChatBot from $52/mo · a separate product$450/year · 2,500 AI interactions a month
Copilot for agentsIncluded · Text IntelligenceIn the AI add-on
Free planNone · 14-day trialYes · a single operator

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. ProProfs has no ticket queue either.

    ProProfsProProfs

    As a chat in the widget, greeted by a rule or the AI add-on, with the visitor's page shown. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $100 on ProProfs.

    ProProfsProProfs

    One operator is free with every feature; a team pays per operator, about $20 a month each. $100 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. ProProfs folds AI ($450/year) into the plan instead.

    ProProfsProProfs

    AI chat automation is $450 a year for 2,500 interactions a month, a flat add-on. LiveChat meters AI (ChatBot from $52/mo) above the seats instead.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. The same set as ProProfs.

    ProProfsProProfs

    Website chat, with WhatsApp, Instagram and Messenger on the team plan; no Telegram. The same set as LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. ProProfs is the same kind of product, a live chat software.

    ProProfsProProfs

    A help desk, a knowledge base and surveys as sibling products; a suite from $499 a month. LiveChat is the same kind of product, a live chat software.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. ProProfs is minutes.

    ProProfsProProfs

    Minutes: paste the widget. LiveChat is an hour.

Sources: LiveChat pricing · ProProfs pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The ProProfs Chat operator view: the chat with the visitor's page and history
ProProfsProProfs. The ProProfs Chat operator view: the chat with the visitor's page and history

Pricing references: LiveChat pricing page (recorded 2026-09-06); ProProfs pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

LiveChat, ProProfs and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatProProfsProProfsSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per operator; AI flat
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
One operator
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Separate help desk product
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Team plan
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Team plan
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
AI add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
$450 a year flat
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Hands to an operator
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Separate help desk product
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Greetings and routing
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Time to the first reply is an hour here and minutes on ProProfs.
  • Its pricing model suits you better than ProProfs's: per agent per month; yearly and monthly rates. No free plan.

Pick ProProfs if

  • One person answers chat and you want every feature free.
  • A flat yearly AI add-on beats a per-conversation meter for you.
  • Five people cost $145 a month less than on LiveChat ($100 against $245), before AI.
  • You want a free plan to start on; LiveChat offers 14 days, no card.

The third option: Sellio

  • You are two to ten people on LiveChat or ProProfs who answer chat, messaging and email, and want to compare workspace pricing with $245 a month on LiveChat against $100 on ProProfs for five people.
  • You want the AI bill known before the month starts: LiveChat meters AI (ChatBot from $52/mo) above the seats, ProProfs folds AI ($450/year) into the plan; Sellio includes a credit and lets you cap it.
  • You need Telegram and tickets raised from a chat, which neither LiveChat nor ProProfs includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. ProProfs: $100 a month for five (5 operators × about $20); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $55 less than ProProfs for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

Both LiveChat and ProProfs are live chat softwares, so the category is settled and the question is what each seat buys: LiveChat is built around the chat console, ProProfs around the chat widget. Only ProProfs has a free plan (a single operator); LiveChat offers 14 days, no card. LiveChat and ProProfs both include website chat in the price. Neither LiveChat nor ProProfs includes email, WhatsApp, Instagram and Telegram outright. LiveChat meters AI (ChatBot from $52/mo) above the seats; ProProfs folds AI ($450/year) into the plan. Neither LiveChat nor ProProfs has a ticket queue, and both ship desktop apps. LiveChat is an hour; ProProfs is minutes.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. ProProfs: AI Chat Automation $450 a year for 2,500 interactions a month. Beside LiveChat's ChatBot from $52/mo and ProProfs's $450/year, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

ProProfs does not print the figures above in a form a fetch can read (Free for one operator; the team plan is priced per operator and shown after sign-up, so its figure is from published summaries.), so they are marked unverified here beside LiveChat's, and ProProfs's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    ProProfsProProfsSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    ProProfsProProfs · 15-day trial of the team plan
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs ProProfs: the questions people ask

Both LiveChat and ProProfs are live chat softwares, so the category is settled and the question is what each seat buys: LiveChat is built around the chat console, ProProfs around the chat widget.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); ProProfs $0 (one operator, all features).
  • Chat in the price: LiveChat $49/agent/mo (Team); ProProfs About $20/operator/mo (Team plan).
  • Sellio: one inbox for every channel: email, WhatsApp, Instagram and Telegram, which neither LiveChat nor ProProfs has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveChat and ProProfs on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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