LiveChatLiveHelpNowLiveChat vs LiveHelpNow

LiveChat vs LiveHelpNow: $490 or $590 for ten people

A live chat software against a help desk and live chat: LiveChat is $50 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick LiveHelpNow if you want the knowledge base and chat to be the same product from day one. For five people, LiveChat is $50 a month cheaper than LiveHelpNow ($245 a month on LiveChat against $295 on LiveHelpNow), before AI. Sellio Mini, at $45 for the workspace, is $200 under LiveChat. LiveChat and LiveHelpNow both include website chat in the price. Neither LiveChat nor LiveHelpNow includes email, WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what LiveChat and LiveHelpNow sell here at one price.

At a glanceLiveChatLiveChatLiveHelpNowLiveHelpNow
Built aroundThe chat console · help desk and chatbot sold separatelyChat and a knowledge base · tickets on the middle plan
Entry plan$19/agent/mo · Starter: 60-day history$39/agent/mo · Essential
Chat in the price$49/agent/mo · Team$39/agent/mo · chat on every plan
AI agentChatBot from $52/mo · a separate productFrom $99/mo · Knowledge AI; conversational AI from $499
Copilot for agentsIncluded · Text IntelligenceIncluded · AI Agent Assist
Free planNone · 14-day trialNone · no trial printed

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. LiveHelpNow has no ticket queue either.

    LiveHelpNowLiveHelpNow

    As a chat or a knowledge base search; email tickets arrive on the Professional plan. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $295 on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    $39 buys chat, the knowledge base and social on Essential; ticketing starts on Professional at $59. $295 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. LiveHelpNow meters AI (from $99/mo) above the seats as well.

    LiveHelpNowLiveHelpNow

    Knowledge AI is from $99 a month for 2,000 answers; conversational AI from $499 for 1,000 conversations. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. The same set as LiveHelpNow.

    LiveHelpNowLiveHelpNow

    Chat, email tickets, SMS and social; no native WhatsApp, Instagram or Telegram. The same set as LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. LiveHelpNow is a help desk and live chat instead.

    LiveHelpNowLiveHelpNow

    Workforce management, call logging and a support portal. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. LiveHelpNow is a day.

    LiveHelpNowLiveHelpNow

    A day: add the chat and build the first knowledge base articles. LiveChat is an hour.

Sources: LiveChat pricing · LiveHelpNow pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
LiveHelpNowLiveHelpNow. The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, AI conversations on LiveHelpNow

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

LiveHelpNowLiveHelpNow

$445/mo

Ticketing, workforce management.

5 × $59 seats
$295
300 AI conversations × $0.5
$150

Yearly billing; monthly costs more. Conversational AI is $499 a month for 1,000 conversations, about $0.50 each; the rate is a stated assumption from that pack. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); LiveHelpNow pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, LiveHelpNow and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatLiveHelpNowLiveHelpNowSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per agent; AI in monthly packs
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
Professional and up
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Social channels
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Knowledge AI and conversational AI
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
From $99 a month in packs
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Professional and up
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Automations by plan
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Dashboards on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Five people cost $50 a month less than on LiveHelpNow ($245 against $295), before AI.
  • You want native desktop apps, which LiveHelpNow does not ship.

Pick LiveHelpNow if

  • You want the knowledge base and chat to be the same product from day one.
  • AI sold in monthly answer packs suits your budgeting.
  • Time to the first reply is a day here and an hour on LiveChat.
  • Its pricing model suits you better than LiveChat's: per agent per month; AI sold in monthly packs of answers or conversations.

The third option: Sellio

  • You are two to ten people on LiveChat or LiveHelpNow who answer chat, messaging and email, and want to compare workspace pricing with $245 a month on LiveChat against $295 on LiveHelpNow for five people.
  • You want the AI bill known before the month starts: LiveChat meters AI (ChatBot from $52/mo) above the seats, LiveHelpNow meters AI (from $99/mo) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor LiveHelpNow includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. LiveHelpNow on Professional: $118, $295 and $590 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $250 less than LiveHelpNow for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $495 under LiveHelpNow.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Neither has a free plan: LiveChat offers 14 days, no card, LiveHelpNow no trial. LiveChat and LiveHelpNow both include website chat in the price. Neither LiveChat nor LiveHelpNow includes email, WhatsApp, Instagram and Telegram outright. LiveChat (ChatBot from $52/mo) and LiveHelpNow (from $99/mo) both meter AI above the seats. Neither LiveChat nor LiveHelpNow has a ticket queue, and only LiveChat ships desktop apps. LiveChat is an hour; LiveHelpNow is a day.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. LiveHelpNow: AI Agent Assist included; Knowledge AI from $99 a month; Conversational AI from $499 a month. Beside LiveChat's ChatBot from $52/mo and LiveHelpNow's from $99/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    LiveHelpNowLiveHelpNowAssumed $0.5$240
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    LiveHelpNowLiveHelpNow · None printed
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs LiveHelpNow: the questions people ask

LiveChat is a live chat software built around the chat console; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Neither LiveChat nor LiveHelpNow has a ticket queue, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); LiveHelpNow $39/agent/mo (Essential).
  • Chat in the price: LiveChat $49/agent/mo (Team); LiveHelpNow $39/agent/mo (chat on every plan).
  • Sellio puts every channel in one inbox: email, WhatsApp, Instagram and Telegram, which neither LiveChat nor LiveHelpNow has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and LiveHelpNow rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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