LiveChatHappyFoxLiveChat vs HappyFox

LiveChat vs HappyFox: $245 against $120 a month

A live chat software against a help desk: HappyFox is $125 a month cheaper for five people. What decides between LiveChat and HappyFox, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick HappyFox if you want a classic ticket help desk with SLAs and are fine buying chat separately. For five people, HappyFox is $125 a month cheaper than LiveChat ($245 a month on LiveChat against $120 on HappyFox), before AI. Sellio Mini is $45, $75 under HappyFox. LiveChat and HappyFox share no channel in the base price; only LiveChat has website chat; only HappyFox has email. Neither LiveChat nor HappyFox includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between LiveChat and HappyFox for chat and tickets at one price has a third option below.

At a glanceLiveChatLiveChatHappyFoxHappyFox
Built aroundThe chat console · help desk and chatbot sold separatelyTickets · chat and chatbot sold separately
Entry plan$19/agent/mo · Starter: 60-day history$24/agent/mo · Help Desk, yearly
Chat in the price$49/agent/mo · TeamSeparate product · HappyFox Chat
AI agentChatBot from $52/mo · a separate product$0.33 per resolution · the Chatbot product
Copilot for agentsIncluded · Text Intelligence$14/agent/mo · HappyFox AI
Free planNone · 14-day trialNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. HappyFox raises a ticket where LiveChat keeps a conversation.

    HappyFoxHappyFox

    As a ticket from email, a form or the chat product, with categories, priorities and SLAs. LiveChat has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $120 on HappyFox.

    HappyFoxHappyFox

    $24 buys the help desk on the entry plan, capped at five agents; higher plans lift the cap. $120 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. HappyFox meters AI ($0.33 per resolution) above the seats as well.

    HappyFoxHappyFox

    HappyFox AI is $14 per agent; the Chatbot is $0.33 per resolution; Autopilot actions from two cents. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. website chat is here and not on HappyFox.

    HappyFoxHappyFox

    Email, forms and social in the help desk; live chat is a separate product, no Telegram. email is here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. HappyFox is a help desk instead.

    HappyFoxHappyFox

    A contact center suite, a service desk for IT and a CRM, each priced on its own. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. HappyFox is a day.

    HappyFoxHappyFox

    A day: connect the mailbox, set categories and SLAs. LiveChat is an hour.

Sources: LiveChat pricing · HappyFox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The HappyFox ticket list: the queue with categories, priorities and the ticket detail
HappyFoxHappyFox. The HappyFox ticket list: the queue with categories, priorities and the ticket detail

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, Chatbot resolutions on HappyFox

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

HappyFoxHappyFox

$219/mo

Ticketing, capped at five agents.

5 × $24 seats
$120
300 Chatbot resolutions × $0.33
$99
Copilot, 5 × $14
$0

Yearly billing; monthly costs more. $0.33 per resolution by the HappyFox Chatbot, as printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); HappyFox pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, HappyFox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatHappyFoxHappyFoxSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per agent; AI per agent and per resolution
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None; 14-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
Separate HappyFox Chat product
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Via integrations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Social via integrations
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack and Teams apps
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Chatbot product
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
$0.33 per resolution
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Ticket-first
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Smart rules; Workflows product extra
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • You need website chat in the price, which HappyFox does not include outright.
  • You want native desktop apps, which HappyFox does not ship.

Pick HappyFox if

  • You want a classic ticket help desk with SLAs and are fine buying chat separately.
  • You like AI priced per resolution at a low rate.
  • Five people cost $125 a month less than on LiveChat ($120 against $245), before AI.
  • You need email in the price, which LiveChat does not include outright.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $245 a month on LiveChat against $120 on HappyFox for five people, including each product's limits.
  • The AI invoice should be known in advance: LiveChat meters AI (ChatBot from $52/mo) above the seats and HappyFox meters AI ($0.33 per resolution) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor HappyFox includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. HappyFox on Help Desk Basic: $48, $120 and $240 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $75 less than HappyFox for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $145 under HappyFox.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; HappyFox is a help desk built around tickets. Neither has a free plan: LiveChat offers 14 days, no card, HappyFox a 14-day trial, no card. LiveChat and HappyFox share no channel in the base price; only LiveChat has website chat; only HappyFox has email. Neither LiveChat nor HappyFox includes WhatsApp, Instagram and Telegram outright. LiveChat (ChatBot from $52/mo) and HappyFox ($0.33 per resolution) both meter AI above the seats. HappyFox has tickets and LiveChat does not, and only LiveChat ships desktop apps. LiveChat is an hour; HappyFox is a day.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. HappyFox: HappyFox AI $14 per agent per month; Chatbot $0.33 per resolution; Autopilot from two cents per action. Beside LiveChat's ChatBot from $52/mo and HappyFox's $0.33 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    HappyFoxHappyFox$0.33$158
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    HappyFoxHappyFox · 14-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs HappyFox: the questions people ask

LiveChat is a live chat software built around the chat console; HappyFox is a help desk built around tickets. HappyFox has tickets and LiveChat does not, and only LiveChat ships desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); HappyFox $24/agent/mo (Help Desk, yearly).
  • Chat in the price: LiveChat $49/agent/mo (Team); HappyFox Separate product (HappyFox Chat).
  • Sellio's inbox: WhatsApp, Instagram and Telegram, which neither LiveChat nor HappyFox has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveChat and HappyFox on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required