LiveChatGenesys Cloud CXLiveChat vs Genesys Cloud CX

LiveChat vs Genesys Cloud CX: $490 or $1,150 for ten people

A live chat software against a contact center platform: LiveChat is $330 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Genesys Cloud CX if you run a contact center where voice, routing and workforce management come first. For five people, LiveChat is $330 a month cheaper than Genesys Cloud CX ($245 a month on LiveChat against $575 on Genesys Cloud CX), before AI. Sellio Mini, at $45 for the workspace, is $200 under LiveChat. LiveChat and Genesys Cloud CX both include website chat in the price; only Genesys Cloud CX has email, WhatsApp and Instagram. Neither LiveChat nor Genesys Cloud CX includes Telegram outright. Below, a third option for a team of two to ten that wants what LiveChat and Genesys Cloud CX sell here at one price.

At a glanceLiveChatLiveChatGenesys Cloud CXGenesys Cloud CX
Built aroundThe chat console · help desk and chatbot sold separatelyThe contact center · voice first, digital added
Entry plan$19/agent/mo · Starter: 60-day history$75/user/mo · CX 1: voice only
Chat in the price$49/agent/mo · Team$115/user/mo · CX 2: adds digital channels
AI agentChatBot from $52/mo · a separate productAI tokens · 250 a month included per org
Copilot for agentsIncluded · Text IntelligenceIn tokens
Free planNone · 14-day trialNone · no printed trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Genesys Cloud CX has no ticket queue either.

    Genesys Cloud CXGenesys Cloud CX

    As an interaction routed by skills and queues, whether it is a call, a web message or an email. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $575 on Genesys Cloud CX.

    Genesys Cloud CXGenesys Cloud CX

    $75 buys voice on CX 1; web messaging, email and social start on CX 2 at $115 per user. $575 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Genesys Cloud CX folds AI (AI tokens) into the plan instead.

    Genesys Cloud CXGenesys Cloud CX

    AI Experience tokens: a monthly allowance per org, then bought by usage, covering bots and agent assist. LiveChat meters AI (ChatBot from $52/mo) above the seats instead.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. Genesys Cloud CX adds email, WhatsApp and Instagram, which LiveChat lacks.

    Genesys Cloud CXGenesys Cloud CX

    Voice, web messaging, email, SMS, WhatsApp, Messenger and Instagram on the digital plans; no Telegram. email, WhatsApp and Instagram are here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Genesys Cloud CX is a contact center platform instead.

    Genesys Cloud CXGenesys Cloud CX

    Workforce management, quality, speech analytics and outbound dialing for a contact center. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Genesys Cloud CX is weeks.

    Genesys Cloud CXGenesys Cloud CX

    Weeks: a contact center rollout with routing, IVR and workforce setup. LiveChat is an hour.

Sources: LiveChat pricing · Genesys Cloud CX pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record
Genesys Cloud CXGenesys Cloud CX. The Genesys Cloud agent workspace: the interaction queue with a web message and the customer record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, AI conversations on Genesys Cloud CX

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

Genesys Cloud CXGenesys Cloud CX

$575/mo

Voice, web messaging, email, social.

5 × $115 seats
$575
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Genesys bills AI in Experience tokens with a monthly allowance per org, so no per-conversation rate is printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); Genesys Cloud CX pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, Genesys Cloud CX and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatGenesys Cloud CXGenesys Cloud CXSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per user; AI by tokens
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
Web messaging on CX 2 and up
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
CX 2 and up
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
CX 2 and up, plus fees
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
CX 2 and up
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Teams and Slack integrations
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Bots on tokens
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
Tokens, then usage
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Cases via work automation
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Architect flows
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Deep contact center reporting
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Desktop app
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Five people cost $330 a month less than on Genesys Cloud CX ($245 against $575), before AI.
  • Time to the first reply is an hour here and weeks on Genesys Cloud CX.

Pick Genesys Cloud CX if

  • You run a contact center where voice, routing and workforce management come first.
  • Named, concurrent or hourly licensing matters for shift work.
  • You need email, WhatsApp and Instagram in the price, which LiveChat does not include outright.
  • You want the AI in the seat price (AI tokens) rather than LiveChat's meter at ChatBot from $52/mo.

The third option: Sellio

  • You are two to ten people on LiveChat or Genesys Cloud CX who answer chat, messaging and email, and want to compare workspace pricing with $245 a month on LiveChat against $575 on Genesys Cloud CX for five people.
  • You want the AI bill known before the month starts: LiveChat meters AI (ChatBot from $52/mo) above the seats, Genesys Cloud CX folds AI (AI tokens) into the plan; Sellio includes a credit and lets you cap it.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor Genesys Cloud CX includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Genesys Cloud CX on CX 2: $230, $575 and $1,150 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $530 less than Genesys Cloud CX for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $1,055 under Genesys Cloud CX.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Genesys Cloud CX is a contact center platform built around the contact center. Neither has a free plan: LiveChat offers 14 days, no card, Genesys Cloud CX no trial. LiveChat and Genesys Cloud CX both include website chat in the price; only Genesys Cloud CX has email, WhatsApp and Instagram. Neither LiveChat nor Genesys Cloud CX includes Telegram outright. LiveChat meters AI (ChatBot from $52/mo) above the seats; Genesys Cloud CX folds AI (AI tokens) into the plan. Neither LiveChat nor Genesys Cloud CX has a ticket queue, and both ship desktop apps. LiveChat is an hour; Genesys Cloud CX is weeks.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Genesys Cloud CX: AI Experience tokens: 250 named or 350 concurrent a month per org included, then bought by usage. Beside LiveChat's ChatBot from $52/mo and Genesys Cloud CX's AI tokens, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    Genesys Cloud CXGenesys Cloud CXAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    Genesys Cloud CXGenesys Cloud CX · None printed; contact sales
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Genesys Cloud CX: the questions people ask

LiveChat is a live chat software built around the chat console; Genesys Cloud CX is a contact center platform built around the contact center. Neither LiveChat nor Genesys Cloud CX has a ticket queue, and both ship desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Genesys Cloud CX $75/user/mo (CX 1: voice only).
  • Chat in the price: LiveChat $49/agent/mo (Team); Genesys Cloud CX $115/user/mo (CX 2: adds digital channels).
  • Sellio puts every channel in one inbox: Telegram, which neither LiveChat nor Genesys Cloud CX has outright, plus the rest of the five, on every paid plan.

Sellio's side of the LiveChat and Genesys Cloud CX rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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