LiveChatFrontLiveChat vs Front

LiveChat vs Front: five seats for $245 or $325

A live chat software against a team inbox: LiveChat is $80 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick LiveChat if website chat is the channel and you want the most refined console and widget available. Pick Front if email is the channel and you want shared drafts, comments and sequences on every thread. For five people, LiveChat is $80 a month cheaper than Front ($245 a month on LiveChat against $325 on Front), before AI. Sellio Mini, at $45 for the workspace, is $200 under LiveChat. LiveChat and Front both include website chat in the price; only Front has email and Instagram. Neither LiveChat nor Front includes WhatsApp and Telegram outright. Below, a third option for a team of two to ten that wants what LiveChat and Front sell here at one price.

At a glanceLiveChatLiveChatFrontFront
Built aroundThe chat console · help desk and chatbot sold separatelyShared email · comments and drafts on every thread
Entry plan$19/agent/mo · Starter: 60-day history$25/seat/mo · Starter: one channel type
Chat in the price$49/agent/mo · Team$65/seat/mo · Professional: omnichannel
AI agentChatBot from $52/mo · a separate productFrom $0.05 per conversation · Autopilot
Copilot for agentsIncluded · Text Intelligence$20/seat/mo
Free planNone · 14-day trialNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. Front has no ticket queue either.

    FrontFront

    As a thread in a shared inbox that teammates comment on and draft together; it is email first. LiveChat has no ticket queue either.

  2. 02

    What the seat buys

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $325 on Front.

    FrontFront

    $25 buys one channel type and up to ten seats. Omnichannel and fifty seats start at Professional, $65. $325 for five people, against $245 on LiveChat.

  3. 03

    How the AI is billed

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. Front meters AI (from $0.05 per conversation) above the seats as well.

    FrontFront

    Autopilot, the AI agent, from $0.05 a conversation; Copilot is $20 per seat and Smart QA $20 per seat. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

  4. 04

    Channels in the price

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. Front adds email and Instagram, which LiveChat lacks.

    FrontFront

    Email on Starter; chat, SMS, WhatsApp and voice on Professional and up. email and Instagram are here and not on LiveChat.

  5. 05

    Beyond the inbox

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. Front is a team inbox instead.

    FrontFront

    Sequences, calendar, account views and analytics for logistics, finance and account teams. LiveChat is a live chat software instead.

  6. 06

    Time to the first reply

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. Front is a day.

    FrontFront

    A day: connect the mailboxes, set rules and assignments, then add the chat widget. LiveChat is an hour.

Sources: LiveChat pricing · Front pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details
The Front inbox: the thread with internal comments beside it and the assignment bar on top
FrontFront. The Front inbox: the thread with internal comments beside it and the assignment bar on top

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on LiveChat, Autopilot conversations on Front

3000+
LiveChatLiveChat

$245/mo

Full history, reports, agent groups.

5 × $49 seats
$245
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveChat sells its chatbot as a separate ChatBot subscription from $52 a month, not per conversation; add that flat fee. Rates recorded on 2026-09-06.

FrontFront

$340/mo

Omnichannel, up to fifty seats.

5 × $65 seats
$325
300 Autopilot conversations × $0.05
$15
Copilot, 5 × $20
$0

Yearly billing; monthly costs more. From $0.05 per conversation handled by Autopilot, as printed. Rates recorded on 2026-09-06.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: LiveChat pricing page (recorded 2026-09-06); Front pricing page (recorded 2026-09-06). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

LiveChat, Front and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureLiveChatLiveChatFrontFrontSellio

Pricing

Pricing model
Per agent; ChatBot is a separate product.
Per seat; channels tiered; AI add-ons per seat.
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
14-day trial.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core product.
Chat channel; Starter allows one channel type.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Via marketplace integration.
The core of the product.
From Mini: forward your support address; reply from the thread
WhatsApp
Via marketplace integration.
Professional and up, via add-on.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via marketplace integration.
Professional and up.
From Mini: Instagram DMs beside web chat
Telegram
Not listed.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack and Teams integrations.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
ChatBot, a separate subscription.
Autopilot.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $52/mo for ChatBot; copilot included.
From $0.05 per conversation; Copilot $20 per seat.
Metered from an included credit, with caps you set
AI hands off to a person
ChatBot transfers to agents.
Routes to teammates.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
HelpDesk is a separate product.
Conversations with tags and status.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Routing rules; flows live in ChatBot.
Rules engine; visual on higher plans.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and ratings.
Analytics on Professional and up.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Mac and Windows apps.
Native Windows and macOS apps

Which one, for whom

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Five people cost $80 a month less than on Front ($245 against $325), before AI.
  • Time to the first reply is an hour here and a day on Front.

Pick Front if

  • Email is the channel and you want shared drafts, comments and sequences on every thread.
  • You run logistics, finance or account management where a thread is a piece of work.
  • You need email and Instagram in the price, which LiveChat does not include outright.
  • Time to the first reply is a day here and an hour on LiveChat.

The third option: Sellio

  • You are two to ten people on LiveChat or Front who answer chat, messaging and email, and want to compare workspace pricing with $245 a month on LiveChat against $325 on Front for five people.
  • You want the AI bill known before the month starts: LiveChat meters AI (ChatBot from $52/mo) above the seats, Front meters AI (from $0.05 per conversation) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and a free plan with no trial clock, which neither LiveChat nor Front includes.

What two, five and ten people pay

LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Front on Professional: $130, $325 and $650 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $200 less than LiveChat and $280 less than Front for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat and $555 under Front.

Where the two agree, and where they split

LiveChat is a live chat software built around the chat console; Front is a team inbox built around shared email. Neither has a free plan: LiveChat offers 14 days, no card, Front a 14-day trial of Professional. LiveChat and Front both include website chat in the price; only Front has email and Instagram. Neither LiveChat nor Front includes WhatsApp and Telegram outright. LiveChat (ChatBot from $52/mo) and Front (from $0.05 per conversation) both meter AI above the seats. Neither LiveChat nor Front has a ticket queue, and both ship desktop apps. LiveChat is an hour; Front is a day.

What each price leaves out

LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Front: Autopilot AI agent from $0.05 per conversation; Copilot $20 per seat per month and Smart QA $20 per seat (included on Enterprise). Beside LiveChat's ChatBot from $52/mo and Front's from $0.05 per conversation, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    LiveChatLiveChatAssumed $0$0
    FrontFront$0.05$24
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    LiveChatLiveChat · 14 days, no card
    FrontFront · 14-day trial of Professional
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

LiveChat vs Front: the questions people ask

LiveChat is a live chat software built around the chat console; Front is a team inbox built around shared email. Neither LiveChat nor Front has a ticket queue, and both ship desktop apps.

  • Entry plan: LiveChat $19/agent/mo (Starter: 60-day history); Front $25/seat/mo (Starter: one channel type).
  • Chat in the price: LiveChat $49/agent/mo (Team); Front $65/seat/mo (Professional: omnichannel).
  • Sellio's inbox: WhatsApp and Telegram, which neither LiveChat nor Front has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside LiveChat and Front on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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