IntercomTeamSupport (SnapEngage)Intercom vs TeamSupport (SnapEngage)

Intercom vs TeamSupport (SnapEngage): $425 against $300 a month

A customer messaging platform against a B2B help desk with messaging: TeamSupport (SnapEngage) is $125 a month cheaper for five people. Where Intercom and TeamSupport (SnapEngage) split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Intercom if your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool. Pick TeamSupport (SnapEngage) if you support B2B accounts and want tickets grouped by company with health scores. For five people, TeamSupport (SnapEngage) is $125 a month cheaper than Intercom ($425 a month on Intercom against $300 on TeamSupport (SnapEngage)), before AI. Sellio Mini, at $45, comes in $255 below TeamSupport (SnapEngage). Intercom and TeamSupport (SnapEngage) both include email in the price; only Intercom has website chat. Neither Intercom nor TeamSupport (SnapEngage) includes WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing Intercom against TeamSupport (SnapEngage), the third option below puts chat and tickets at one workspace price.

At a glanceIntercomIntercomTeamSupport (SnapEngage)TeamSupport (SnapEngage)
Built aroundThe Messenger · tickets came laterB2B tickets by account · chat is the SnapEngage add-on
Entry plan$29/seat/mo · Essential: inbox and Messenger$45/agent/mo · Starter: up to 5 users
Chat in the price$29/seat/mo · Essential, with tickets$15/agent/mo more · Messaging and Live Chat
AI agentFrom $0.99 per outcome · Fin, printed on the pricing pageIncluded · Kevin AI tools
Copilot for agents$29/agent/moIncluded
Free planNone · 14-day trialNone · no trial printed

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    IntercomIntercom

    As a message in the Messenger, with ticketing available from Essential. TeamSupport (SnapEngage) raises tickets too, from B2B tickets by account.

    TeamSupport (SnapEngage)TeamSupport (SnapEngage)

    As a ticket tied to a customer account, so the whole company's history sits behind it. Intercom raises tickets too, from the Messenger.

  2. 02

    What the seat buys

    IntercomIntercom

    $29 buys the inbox, Messenger and ticketing. Advanced at $85 adds workflows and round-robin routing. $425 for five people, against $300 on TeamSupport (SnapEngage).

    TeamSupport (SnapEngage)TeamSupport (SnapEngage)

    $45 buys ticketing for up to five users on Starter; Messaging and Live Chat is $15 per agent on top. $300 for five people, against $425 on Intercom.

  3. 03

    How the AI is billed

    IntercomIntercom

    Fin is $0.99 or more per outcome on every plan, printed on the pricing page, on top of seats. TeamSupport (SnapEngage) folds AI (included) into the plan instead.

    TeamSupport (SnapEngage)TeamSupport (SnapEngage)

    Kevin AI productivity tools are included; there is no per-conversation AI agent price. Intercom meters AI (from $0.99 per outcome) above the seats instead.

  4. 04

    Channels in the price

    IntercomIntercom

    Messenger and email on every plan; WhatsApp, SMS and phone are pay-as-you-go lines. website chat is here and not on TeamSupport (SnapEngage).

    TeamSupport (SnapEngage)TeamSupport (SnapEngage)

    Email, portal and, with the add-on, chat, SMS and Messenger; no WhatsApp, Instagram or Telegram. Intercom adds website chat, which TeamSupport (SnapEngage) lacks.

  5. 05

    Beyond the inbox

    IntercomIntercom

    Product tours, banners, surveys and outbound campaigns; Proactive Support Plus is $99 a month. TeamSupport (SnapEngage) is a B2B help desk with messaging instead.

    TeamSupport (SnapEngage)TeamSupport (SnapEngage)

    Customer health, playbooks and a portal for B2B accounts. Intercom is a customer messaging platform instead.

  6. 06

    Time to the first reply

    IntercomIntercom

    An afternoon for a website-first team: install the Messenger, invite the team, answer. TeamSupport (SnapEngage) is a day or two.

    TeamSupport (SnapEngage)TeamSupport (SnapEngage)

    A day or two: accounts, contacts and the portal before the chat add-on. Intercom is an afternoon for a website-first team.

Sources: Intercom pricing · TeamSupport (SnapEngage) pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
IntercomIntercom. The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
The TeamSupport ticket view: the ticket with the account's contacts and health beside it
TeamSupport (SnapEngage)TeamSupport (SnapEngage). The TeamSupport ticket view: the ticket with the account's contacts and health beside it

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Fin outcomes on Intercom, AI conversations on TeamSupport (SnapEngage)

3000+
IntercomIntercom

$722/mo

Adds workflows, multiple inboxes and round robin.

5 × $85 seats
$425
300 Fin outcomes × $0.99
$297
Copilot, 5 × $29
$0

Yearly billing; monthly costs more. From $0.99 per Fin outcome on every plan, as printed on the pricing page. Rates recorded on 2026-09-06.

TeamSupport (SnapEngage)TeamSupport (SnapEngage)

$225/mo

Ticketing, up to five users.

5 × $45 seats
$225
300 AI conversations × $0
$0
Copilot, 5 × $15
$0

Yearly billing; monthly costs more. TeamSupport includes Kevin AI tools in the seat; chat is a $15 per agent add-on rather than an AI meter. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Intercom pricing page (recorded 2026-09-06); TeamSupport (SnapEngage) pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Intercom, TeamSupport (SnapEngage) and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureIntercomIntercomTeamSupport (SnapEngage)TeamSupport (SnapEngage)Sellio

Pricing

Pricing model
Per seat; Fin per outcome; channels metered
Per agent; chat add-on per agent
Per workspace; seats and channels are plan limits
Free plan
None; 14-day trial
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The Messenger, all plans
$15/agent add-on
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
All plans
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Pay-as-you-go
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via integration
Messenger via the add-on
From Mini: Instagram DMs beside web chat
Telegram
Not native
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Slack integration
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Fin, trained on your help center
Kevin AI tools, not an autonomous agent
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.99 per outcome, on top of seats
Included
Metered from an included credit, with caps you set
AI hands off to a person
Fin hands to a teammate
No autonomous agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Included from Essential
By account
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Visual builder, Advanced and up
Scale plan
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports; custom on higher plans
Insights add-on
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile only
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Intercom if

  • Your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool.
  • Fin's AI quality matters more to you than its per-outcome price.
  • You need website chat in the price, which TeamSupport (SnapEngage) does not include outright.
  • Time to the first reply is an afternoon for a website-first team here and a day or two on TeamSupport (SnapEngage).

Pick TeamSupport (SnapEngage) if

  • You support B2B accounts and want tickets grouped by company with health scores.
  • Chat is secondary and a $15 add-on per agent is fine.
  • Five people cost $125 a month less than on Intercom ($300 against $425), before AI.
  • You want the AI in the seat price (included) rather than Intercom's meter at from $0.99 per outcome.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $425 a month on Intercom against $300 on TeamSupport (SnapEngage) for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Intercom meters AI (from $0.99 per outcome) above the seats, TeamSupport (SnapEngage) folds AI (included) into the plan, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Intercom nor TeamSupport (SnapEngage) includes.

What two, five and ten people pay

Intercom on Advanced: $170, $425 and $850 a month for two, five and ten people, before AI. TeamSupport (SnapEngage) on Starter: $90, $225 and $450 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $380 less than Intercom and $255 less than TeamSupport (SnapEngage) for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $755 under Intercom and $355 under TeamSupport (SnapEngage).

Where the two agree, and where they split

Intercom is a customer messaging platform built around the Messenger; TeamSupport (SnapEngage) is a B2B help desk with messaging built around B2B tickets by account. Neither has a free plan: Intercom offers a 14-day trial, no card, TeamSupport (SnapEngage) no trial. Intercom and TeamSupport (SnapEngage) both include email in the price; only Intercom has website chat. Neither Intercom nor TeamSupport (SnapEngage) includes WhatsApp, Instagram and Telegram outright. Intercom meters AI (from $0.99 per outcome) above the seats; TeamSupport (SnapEngage) folds AI (included) into the plan. Intercom and TeamSupport (SnapEngage) both raise tickets, and neither Intercom nor TeamSupport (SnapEngage) ships a desktop app. Intercom is an afternoon for a website-first team; TeamSupport (SnapEngage) is a day or two.

What each price leaves out

Intercom: Fin AI agent from $0.99 per outcome on every plan; Copilot $29 per agent per month yearly ($35 monthly). WhatsApp, SMS and phone are pay-as-you-go. TeamSupport (SnapEngage): Kevin AI tools included on every tier. Beside Intercom's from $0.99 per outcome and TeamSupport (SnapEngage)'s included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    IntercomIntercom$0.99$475
    TeamSupport (SnapEngage)TeamSupport (SnapEngage)Assumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    IntercomIntercom · 14-day trial, no card
    TeamSupport (SnapEngage)TeamSupport (SnapEngage) · None printed
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Intercom vs TeamSupport (SnapEngage): the questions people ask

Intercom is a customer messaging platform built around the Messenger; TeamSupport (SnapEngage) is a B2B help desk with messaging built around B2B tickets by account. Intercom and TeamSupport (SnapEngage) both raise tickets, and neither Intercom nor TeamSupport (SnapEngage) ships a desktop app.

  • Entry plan: Intercom $29/seat/mo (Essential: inbox and Messenger); TeamSupport (SnapEngage) $45/agent/mo (Starter: up to 5 users).
  • Chat in the price: Intercom $29/seat/mo (Essential, with tickets); TeamSupport (SnapEngage) $15/agent/mo more (Messaging and Live Chat).
  • Sellio: WhatsApp, Instagram and Telegram, which neither Intercom nor TeamSupport (SnapEngage) has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Intercom and TeamSupport (SnapEngage) rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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