IntercomJivoChatIntercom vs JivoChat

Intercom vs JivoChat: $215 apart for five people

A customer messaging platform against a live chat and messaging: JivoChat is $215 a month cheaper for five people. Where Intercom and JivoChat split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Intercom if your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool. Pick JivoChat if you want Telegram, Instagram and Messenger in a chat app that runs on the desktop. For five people, JivoChat is $215 a month cheaper than Intercom ($425 a month on Intercom against $210 on JivoChat), before AI. Sellio Mini, at $45, comes in $165 below JivoChat. Intercom and JivoChat both include website chat and email in the price; only JivoChat has Instagram and Telegram. Neither Intercom nor JivoChat includes WhatsApp outright. For a team of two to ten weighing Intercom against JivoChat, the third option below puts chat and tickets at one workspace price.

At a glanceIntercomIntercomJivoChatJivoChat
Built aroundThe Messenger · tickets came laterThe chat widget · messaging apps included
Entry plan$29/seat/mo · Essential: inbox and Messenger$0 · Free: up to 5 agents
Chat in the price$29/seat/mo · Essential, with tickets$28/agent/mo · Basic, yearly
AI agentFrom $0.99 per outcome · Fin, printed on the pricing page$69/agent/mo · AI Agent add-on
Copilot for agents$29/agent/mo$13/mo · AI Assistant
Free planNone · 14-day trialYes · up to 5 agents

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    IntercomIntercom

    As a message in the Messenger, with ticketing available from Essential. JivoChat has no ticket queue behind its conversations.

    JivoChatJivoChat

    As a chat in the widget or a message from Telegram, Instagram or Messenger, in one agent app. Intercom raises a ticket where JivoChat keeps a conversation.

  2. 02

    What the seat buys

    IntercomIntercom

    $29 buys the inbox, Messenger and ticketing. Advanced at $85 adds workflows and round-robin routing. $425 for five people, against $210 on JivoChat.

    JivoChatJivoChat

    Free covers five agents on basic chat; $28 on Basic adds visitor monitoring and $42 on Professional the chatbot. $210 for five people, against $425 on Intercom.

  3. 03

    How the AI is billed

    IntercomIntercom

    Fin is $0.99 or more per outcome on every plan, printed on the pricing page, on top of seats. JivoChat meters AI ($69/agent/mo) above the seats as well.

    JivoChatJivoChat

    The AI Agent is $69 per agent per month and the AI Assistant $13 a month, both on yearly billing. Intercom meters AI (from $0.99 per outcome) above the seats as well.

  4. 04

    Channels in the price

    IntercomIntercom

    Messenger and email on every plan; WhatsApp, SMS and phone are pay-as-you-go lines. JivoChat adds Instagram and Telegram, which Intercom lacks.

    JivoChatJivoChat

    Website chat, Telegram, Instagram, Messenger, Viber, email and phone; WhatsApp is a $27 module. Instagram and Telegram are here and not on Intercom.

  5. 05

    Beyond the inbox

    IntercomIntercom

    Product tours, banners, surveys and outbound campaigns; Proactive Support Plus is $99 a month. JivoChat is a live chat and messaging instead.

    JivoChatJivoChat

    Callbacks, telephony and video calls; no ticket queue or knowledge base. Intercom is a customer messaging platform instead.

  6. 06

    Time to the first reply

    IntercomIntercom

    An afternoon for a website-first team: install the Messenger, invite the team, answer. JivoChat is an hour.

    JivoChatJivoChat

    An hour: install the widget and the desktop app. Intercom is an afternoon for a website-first team.

Sources: Intercom pricing · JivoChat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
IntercomIntercom. The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
The JivoChat agent app: the chat list with channel icons and the visitor's page
JivoChatJivoChat. The JivoChat agent app: the chat list with channel icons and the visitor's page

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Fin outcomes on Intercom, AI conversations on JivoChat

3000+
IntercomIntercom

$722/mo

Adds workflows, multiple inboxes and round robin.

5 × $85 seats
$425
300 Fin outcomes × $0.99
$297
Copilot, 5 × $29
$0

Yearly billing; monthly costs more. From $0.99 per Fin outcome on every plan, as printed on the pricing page. Rates recorded on 2026-09-06.

JivoChatJivoChat

$210/mo

Chatbot, WhatsApp module.

5 × $42 seats
$210
300 AI conversations × $0
$0
Copilot, 5 × $69
$0

Yearly billing; monthly costs more. JivoChat sells its AI Agent at $69 per agent per month, not per conversation; add that to the seat price. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Intercom pricing page (recorded 2026-09-06); JivoChat pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Intercom, JivoChat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureIntercomIntercomJivoChatJivoChatSellio

Pricing

Pricing model
Per seat; Fin per outcome; channels metered
Per agent; AI per agent; WhatsApp module
Per workspace; seats and channels are plan limits
Free plan
None; 14-day trial
Up to 5 agents
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The Messenger, all plans
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
All plans
Email channel
From Mini: forward your support address; reply from the thread
WhatsApp
Pay-as-you-go
$27/mo module on Professional
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via integration
All plans
From Mini: Instagram DMs beside web chat
Telegram
Not native
All plans
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Fin, trained on your help center
AI Agent add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.99 per outcome, on top of seats
$69 per agent
Metered from an included credit, with caps you set
AI hands off to a person
Fin hands to a teammate
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Included from Essential
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Visual builder, Advanced and up
Chatbot flows on Professional
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports; custom on higher plans
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile only
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Intercom if

  • Your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool.
  • Fin's AI quality matters more to you than its per-outcome price.
  • You need a ticket queue, which JivoChat does not have.
  • Time to the first reply is an afternoon for a website-first team here and an hour on JivoChat.

Pick JivoChat if

  • You want Telegram, Instagram and Messenger in a chat app that runs on the desktop.
  • Five agents on the free plan is enough to start.
  • Five people cost $215 a month less than on Intercom ($210 against $425), before AI.
  • You need Instagram and Telegram in the price, which Intercom does not include outright.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $425 a month on Intercom against $210 on JivoChat for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Intercom meters AI (from $0.99 per outcome) above the seats, JivoChat meters AI ($69/agent/mo) above the seats, and Sellio stops at the cap you set.
  • You need WhatsApp in the base price, which neither Intercom nor JivoChat includes.

What two, five and ten people pay

Intercom on Advanced: $170, $425 and $850 a month for two, five and ten people, before AI. JivoChat on Professional: $84, $210 and $420 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $380 less than Intercom and $165 less than JivoChat for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $755 under Intercom and $325 under JivoChat.

Where the two agree, and where they split

Intercom is a customer messaging platform built around the Messenger; JivoChat is a live chat and messaging built around the chat widget. Only JivoChat has a free plan (up to 5 agents); Intercom offers a 14-day trial, no card. Intercom and JivoChat both include website chat and email in the price; only JivoChat has Instagram and Telegram. Neither Intercom nor JivoChat includes WhatsApp outright. Intercom (from $0.99 per outcome) and JivoChat ($69/agent/mo) both meter AI above the seats. Intercom has tickets and JivoChat does not, and only JivoChat ships desktop apps. Intercom is an afternoon for a website-first team; JivoChat is an hour.

What each price leaves out

Intercom: Fin AI agent from $0.99 per outcome on every plan; Copilot $29 per agent per month yearly ($35 monthly). WhatsApp, SMS and phone are pay-as-you-go. JivoChat: AI Agent $69 per agent per month; AI Assistant $13 a month; WhatsApp module $27 a month. Beside Intercom's from $0.99 per outcome and JivoChat's $69/agent/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    IntercomIntercom$0.99$475
    JivoChatJivoChatAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    IntercomIntercom · 14-day trial, no card
    JivoChatJivoChat · 14-day trial
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Intercom vs JivoChat: the questions people ask

Intercom is a customer messaging platform built around the Messenger; JivoChat is a live chat and messaging built around the chat widget. Intercom has tickets and JivoChat does not, and only JivoChat ships desktop apps.

  • Entry plan: Intercom $29/seat/mo (Essential: inbox and Messenger); JivoChat $0 (Free: up to 5 agents).
  • Chat in the price: Intercom $29/seat/mo (Essential, with tickets); JivoChat $28/agent/mo (Basic, yearly).
  • Sellio: one inbox for every channel: WhatsApp, which neither Intercom nor JivoChat has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Intercom and JivoChat on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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