IntercomGorgiasIntercom vs Gorgias

Intercom vs Gorgias: customer messaging or ecommerce help desk

A customer messaging platform against an ecommerce help desk: Gorgias is $365 a month cheaper for five people. Where Intercom and Gorgias split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Intercom if your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $365 a month cheaper than Intercom ($425 a month on Intercom against $60 on Gorgias), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Intercom and Gorgias both include website chat and email in the price; only Gorgias has WhatsApp and Instagram. Neither Intercom nor Gorgias includes Telegram outright. For a team of two to ten weighing Intercom against Gorgias, the third option below puts chat and tickets at one workspace price.

At a glanceIntercomIntercomGorgiasGorgias
Built aroundThe Messenger · tickets came laterShopify orders · tickets priced by volume
Entry plan$29/seat/mo · Essential: inbox and Messenger$10/mo · Starter: 50 tickets
Chat in the price$29/seat/mo · Essential, with tickets$60/mo · Basic: 300 tickets, any agents
AI agentFrom $0.99 per outcome · Fin, printed on the pricing pageAbout $1 per resolution · and it counts as a ticket
Copilot for agents$29/agent/moIncluded · AI-assisted replies
Free planNone · 14-day trialNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    IntercomIntercom

    As a message in the Messenger, with ticketing available from Essential. Gorgias raises tickets too, from Shopify orders.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Intercom raises tickets too, from the Messenger.

  2. 02

    What the seat buys

    IntercomIntercom

    $29 buys the inbox, Messenger and ticketing. Advanced at $85 adds workflows and round-robin routing. $425 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $425 on Intercom.

  3. 03

    How the AI is billed

    IntercomIntercom

    Fin is $0.99 or more per outcome on every plan, printed on the pricing page, on top of seats. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Intercom meters AI (from $0.99 per outcome) above the seats as well.

  4. 04

    Channels in the price

    IntercomIntercom

    Messenger and email on every plan; WhatsApp, SMS and phone are pay-as-you-go lines. Gorgias adds WhatsApp and Instagram, which Intercom lacks.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. WhatsApp and Instagram are here and not on Intercom.

  5. 05

    Beyond the inbox

    IntercomIntercom

    Product tours, banners, surveys and outbound campaigns; Proactive Support Plus is $99 a month. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Intercom is a customer messaging platform instead.

  6. 06

    Time to the first reply

    IntercomIntercom

    An afternoon for a website-first team: install the Messenger, invite the team, answer. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Intercom is an afternoon for a website-first team.

Sources: Intercom pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
IntercomIntercom. The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: Intercom pricing page (recorded 2026-09-06); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

Intercom, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureIntercomIntercomGorgiasGorgiasSellio

Pricing

Pricing model
Per seat; Fin per outcome; channels metered
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
None; 14-day trial
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The Messenger, all plans
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
All plans
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Pay-as-you-go
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via integration
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Not native
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Fin, trained on your help center
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.99 per outcome, on top of seats
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Fin hands to a teammate
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Included from Essential
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Visual builder, Advanced and up
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports; custom on higher plans
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile only
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick Intercom if

  • Your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool.
  • Fin's AI quality matters more to you than its per-outcome price.
  • Time to the first reply is an afternoon for a website-first team here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: per seat per month, billed yearly, one full seat minimum. No free plan.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $365 a month less than on Intercom ($60 against $425), before AI.
  • You need WhatsApp and Instagram in the price, which Intercom does not include outright.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $425 a month on Intercom against $60 on Gorgias for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Intercom meters AI (from $0.99 per outcome) above the seats, Gorgias meters AI (about $1 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither Intercom nor Gorgias includes.

What two, five and ten people pay

Intercom on Advanced: $170, $425 and $850 a month for two, five and ten people, before AI. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $380 less than Intercom and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $755 under Intercom.

Where the two agree, and where they split

Intercom is a customer messaging platform built around the Messenger; Gorgias is an ecommerce help desk built around Shopify orders. Neither has a free plan: Intercom offers a 14-day trial, no card, Gorgias a free trial. Intercom and Gorgias both include website chat and email in the price; only Gorgias has WhatsApp and Instagram. Neither Intercom nor Gorgias includes Telegram outright. Intercom (from $0.99 per outcome) and Gorgias (about $1 per resolution) both meter AI above the seats. Intercom and Gorgias both raise tickets, and neither Intercom nor Gorgias ships a desktop app. Intercom is an afternoon for a website-first team; Gorgias is hours for a Shopify store.

What each price leaves out

Intercom: Fin AI agent from $0.99 per outcome on every plan; Copilot $29 per agent per month yearly ($35 monthly). WhatsApp, SMS and phone are pay-as-you-go. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside Intercom's from $0.99 per outcome and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Intercom's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    IntercomIntercom$0.99$475
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    IntercomIntercom · 14-day trial, no card
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Intercom vs Gorgias: the questions people ask

Intercom is a customer messaging platform built around the Messenger; Gorgias is an ecommerce help desk built around Shopify orders. Intercom and Gorgias both raise tickets, and neither Intercom nor Gorgias ships a desktop app.

  • Entry plan: Intercom $29/seat/mo (Essential: inbox and Messenger); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: Intercom $29/seat/mo (Essential, with tickets); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio's inbox: Telegram, which neither Intercom nor Gorgias has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Intercom and Gorgias on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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