IntercomAgileCRMIntercom vs AgileCRM

Intercom vs AgileCRM: $425 or $150 for five people

A customer messaging platform against an all-in-one CRM with a help desk: AgileCRM is $275 a month cheaper for five people. What decides between Intercom and AgileCRM, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Intercom if your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, AgileCRM is $275 a month cheaper than Intercom ($425 a month on Intercom against $150 on AgileCRM), before AI. Sellio Mini is $45, $105 under AgileCRM. Intercom and AgileCRM both include email in the price; only Intercom has website chat. Neither Intercom nor AgileCRM includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between Intercom and AgileCRM for chat and tickets at one price has a third option below.

At a glanceIntercomIntercomAgileCRMAgileCRM
Built aroundThe Messenger · tickets came laterThe CRM record · help desk is one module
Entry plan$29/seat/mo · Essential: inbox and Messenger$8.99/user/mo · Starter, two-year billing
Chat in the price$29/seat/mo · Essential, with ticketsNone · no chat widget
AI agentFrom $0.99 per outcome · Fin, printed on the pricing pageNone · no AI agent
Copilot for agents$29/agent/moNone
Free planNone · 14-day trialYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    IntercomIntercom

    As a message in the Messenger, with ticketing available from Essential. AgileCRM raises tickets too, from the CRM record.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Intercom raises tickets too, from the Messenger.

  2. 02

    What the seat buys

    IntercomIntercom

    $29 buys the inbox, Messenger and ticketing. Advanced at $85 adds workflows and round-robin routing. $425 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $425 on Intercom.

  3. 03

    How the AI is billed

    IntercomIntercom

    Fin is $0.99 or more per outcome on every plan, printed on the pricing page, on top of seats. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Intercom meters AI (from $0.99 per outcome) above the seats instead.

  4. 04

    Channels in the price

    IntercomIntercom

    Messenger and email on every plan; WhatsApp, SMS and phone are pay-as-you-go lines. website chat is here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. Intercom adds website chat, which AgileCRM lacks.

  5. 05

    Beyond the inbox

    IntercomIntercom

    Product tours, banners, surveys and outbound campaigns; Proactive Support Plus is $99 a month. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Intercom is a customer messaging platform instead.

  6. 06

    Time to the first reply

    IntercomIntercom

    An afternoon for a website-first team: install the Messenger, invite the team, answer. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Intercom is an afternoon for a website-first team.

Sources: Intercom pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
IntercomIntercom. The Intercom Inbox: a conversation list with the Messenger thread and the customer profile
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Fin outcomes on Intercom, AI conversations on AgileCRM

3000+
IntercomIntercom

$722/mo

Adds workflows, multiple inboxes and round robin.

5 × $85 seats
$425
300 Fin outcomes × $0.99
$297
Copilot, 5 × $29
$0

Yearly billing; monthly costs more. From $0.99 per Fin outcome on every plan, as printed on the pricing page. Rates recorded on 2026-09-06.

AgileCRMAgileCRM

$150/mo

Help desk, groups, canned responses.

5 × $29.99 seats
$150
300 AI conversations × $0
$0

Yearly billing; monthly costs more. AgileCRM has no AI agent; the AI line stays at zero. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Intercom pricing page (recorded 2026-09-06); AgileCRM pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Intercom, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureIntercomIntercomAgileCRMAgileCRMSellio

Pricing

Pricing model
Per seat; Fin per outcome; channels metered
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
None; 14-day trial
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The Messenger, all plans
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
All plans
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Pay-as-you-go
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via integration
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not native
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Fin, trained on your help center
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.99 per outcome, on top of seats
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Fin hands to a teammate
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Included from Essential
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Visual builder, Advanced and up
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports; custom on higher plans
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile only
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Intercom if

  • Your support lives in the website messenger and in-app, and you want product tours and outbound messages in the same tool.
  • Fin's AI quality matters more to you than its per-outcome price.
  • You need website chat in the price, which AgileCRM does not include outright.
  • You want an AI agent at all; AgileCRM has none.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • Five people cost $275 a month less than on Intercom ($150 against $425), before AI.
  • You want a free plan to start on; Intercom offers a 14-day trial, no card.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $425 a month on Intercom against $150 on AgileCRM for five people, including each product's limits.
  • The AI invoice should be known in advance: Intercom meters AI (from $0.99 per outcome) above the seats and AgileCRM has no AI to bill (none), where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Intercom nor AgileCRM includes.

What two, five and ten people pay

Intercom on Advanced: $170, $425 and $850 a month for two, five and ten people, before AI. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $380 less than Intercom and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $755 under Intercom and $205 under AgileCRM.

Where the two agree, and where they split

Intercom is a customer messaging platform built around the Messenger; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Only AgileCRM has a free plan (10 users, 1,000 contacts); Intercom offers a 14-day trial, no card. Intercom and AgileCRM both include email in the price; only Intercom has website chat. Neither Intercom nor AgileCRM includes WhatsApp, Instagram and Telegram outright. Intercom meters AI (from $0.99 per outcome) above the seats; AgileCRM has no AI to bill (none). Intercom and AgileCRM both raise tickets, and neither Intercom nor AgileCRM ships a desktop app. Intercom is an afternoon for a website-first team; AgileCRM is a day.

What each price leaves out

Intercom: Fin AI agent from $0.99 per outcome on every plan; Copilot $29 per agent per month yearly ($35 monthly). WhatsApp, SMS and phone are pay-as-you-go. AgileCRM: No AI agent or copilot. Beside Intercom's from $0.99 per outcome and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    IntercomIntercom$0.99$475
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    IntercomIntercom · 14-day trial, no card
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Intercom vs AgileCRM: the questions people ask

Intercom is a customer messaging platform built around the Messenger; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Intercom and AgileCRM both raise tickets, and neither Intercom nor AgileCRM ships a desktop app.

  • Entry plan: Intercom $29/seat/mo (Essential: inbox and Messenger); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: Intercom $29/seat/mo (Essential, with tickets); AgileCRM None (no chat widget).
  • Sellio's inbox: WhatsApp, Instagram and Telegram, which neither Intercom nor AgileCRM has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Intercom and AgileCRM on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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