GorgiasZoho DeskGorgias vs Zoho Desk

Gorgias vs Zoho Desk: $60 or $70 for five people

An ecommerce help desk against a help desk: Gorgias is $10 a month cheaper for five people. Where Gorgias and Zoho Desk split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick Zoho Desk if you already run Zoho CRM or Books and want support in the same suite. For five people, Gorgias is $10 a month cheaper than Zoho Desk ($60 a month on Gorgias against $70 on Zoho Desk), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. Gorgias and Zoho Desk both include email, WhatsApp and Instagram in the price; only Gorgias has website chat; only Zoho Desk has Telegram. Between them Gorgias and Zoho Desk cover every channel Sellio ships. For a team of two to ten weighing Gorgias against Zoho Desk, the third option below puts chat and tickets at one workspace price.

At a glanceGorgiasGorgiasZoho DeskZoho Desk
Built aroundShopify orders · tickets priced by volumeEmail tickets · part of the Zoho suite
Entry plan$10/mo · Starter: 50 tickets$7/user/mo · Express, yearly
Chat in the price$60/mo · Basic: 300 tickets, any agents$40/user/mo · Enterprise, with SalesIQ
AI agentAbout $1 per resolution · and it counts as a ticketIn the plan · Zia on Professional and up
Copilot for agentsIncluded · AI-assisted repliesZia · Professional and up
Free planNone · trial offeredYes · 3 agents, email tickets

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Zoho Desk raises tickets too, from email tickets.

    Zoho DeskZoho Desk

    As a ticket from email, a form or a messaging app, in a queue with blueprints for the process. Gorgias raises tickets too, from Shopify orders.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $70 on Zoho Desk.

    Zoho DeskZoho Desk

    $7 buys email tickets on Express; WhatsApp, Instagram and Telegram start on Standard at $14; live chat needs Enterprise. $70 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Zoho Desk folds AI (in the plan) into the plan instead.

    Zoho DeskZoho Desk

    Zia's answer bot and generative AI are included by plan, with a token allowance, rather than metered per conversation. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. website chat is here and not on Zoho Desk.

    Zoho DeskZoho Desk

    Email and social on every plan; WhatsApp, Instagram, Telegram and Messenger from Standard; chat on Enterprise. Telegram is here and not on Gorgias.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Zoho Desk is a help desk instead.

    Zoho DeskZoho Desk

    The Zoho suite: CRM, SalesIQ, Projects and Books share the account. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Zoho Desk is a day.

    Zoho DeskZoho Desk

    A day: connect the mailbox, set departments and a blueprint. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · Zoho Desk pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The Zoho Desk ticket view: the queue, the ticket with Zia's suggestions and the contact
Zoho DeskZoho Desk. The Zoho Desk ticket view: the queue, the ticket with Zia's suggestions and the contact

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); Zoho Desk pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Gorgias, Zoho Desk and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgiasZoho DeskZoho DeskSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per user; AI in the plan
Per workspace; seats and channels are plan limits
Free plan
Trial only.
3 agents
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Enterprise, via SalesIQ
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Standard and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Standard and up
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Standard and up
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Slack and Teams integrations
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
Zia answer bot
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
In the plan, token allowance
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Creates a ticket
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Ticket-first with blueprints
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Workflows and blueprints
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Reports and dashboards
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $10 a month less than on Zoho Desk ($60 against $70), before AI.
  • You need website chat in the price, which Zoho Desk does not include outright.

Pick Zoho Desk if

  • You already run Zoho CRM or Books and want support in the same suite.
  • Email tickets with WhatsApp, Instagram and Telegram at a low seat price.
  • You need Telegram in the price, which Gorgias does not include outright.
  • You want a free plan to start on; Gorgias offers a free trial.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $60 a month on Gorgias against $70 on Zoho Desk for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Gorgias meters AI (about $1 per resolution) above the seats, Zoho Desk folds AI (in the plan) into the plan, and Sellio stops at the cap you set.
  • You need native Windows and macOS apps, which neither Gorgias nor Zoho Desk includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Zoho Desk on Standard: $28, $70 and $140 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and $25 less than Zoho Desk for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $45 under Zoho Desk.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; Zoho Desk is a help desk built around email tickets. Only Zoho Desk has a free plan (3 agents, email tickets); Gorgias offers a free trial. Gorgias and Zoho Desk both include email, WhatsApp and Instagram in the price; only Gorgias has website chat; only Zoho Desk has Telegram. Between them Gorgias and Zoho Desk cover every channel Sellio ships. Gorgias meters AI (about $1 per resolution) above the seats; Zoho Desk folds AI (in the plan) into the plan. Gorgias and Zoho Desk both raise tickets, and neither Gorgias nor Zoho Desk ships a desktop app. Gorgias is hours for a Shopify store; Zoho Desk is a day.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Zoho Desk: Zia answer bot from Standard; generative AI on Professional and up with a token allowance. Beside Gorgias's about $1 per resolution and Zoho Desk's in the plan, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Zoho Desk's, and Gorgias's pricing page should be checked before you decide. Zoho Desk does not print the figures above in a form a fetch can read (Per user per month, billed yearly; monthly costs more. The page could only be read in a local currency, so the dollar figures are Zoho's US list prices from published summaries.), so they are marked unverified here beside Gorgias's, and Zoho Desk's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    Zoho DeskZoho DeskAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    Zoho DeskZoho Desk · 15-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs Zoho Desk: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; Zoho Desk is a help desk built around email tickets. Gorgias and Zoho Desk both raise tickets, and neither Gorgias nor Zoho Desk ships a desktop app.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); Zoho Desk $7/user/mo (Express, yearly).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); Zoho Desk $40/user/mo (Enterprise, with SalesIQ).
  • Sellio puts every channel in one inbox: all five channels on every paid plan, where Gorgias and Zoho Desk each include only some.

Sellio's side of the Gorgias and Zoho Desk rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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