Gorgias3CXGorgias vs 3CX

Gorgias vs 3CX: $60 or $0 for five people

An ecommerce help desk against a business phone system with live chat: 3CX is $60 a month cheaper for five people. Where Gorgias and 3CX split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. Pick 3CX if phone is your main channel and you want chat and WhatsApp to ring the same agents. For five people, 3CX is $60 a month cheaper than Gorgias ($60 a month on Gorgias against $0 on 3CX), before AI. Sellio Mini is $45, which only 3CX's figure comes under. Gorgias and 3CX both include website chat and WhatsApp in the price; only Gorgias has email and Instagram. Neither Gorgias nor 3CX includes Telegram outright. For a team of two to ten weighing Gorgias against 3CX, the third option below puts chat and tickets at one workspace price.

At a glanceGorgiasGorgias3CX3CX
Built aroundShopify orders · tickets priced by volumePhone calls · a PBX with a chat widget
Entry plan$10/mo · Starter: 50 tickets$0 · SMB Free: up to 10 users
Chat in the price$60/mo · Basic: 300 tickets, any agents$0 · live chat on the free tier
AI agentAbout $1 per resolution · and it counts as a ticketNone for chat · call transcription launching
Copilot for agentsIncluded · AI-assisted repliesNone
Free planNone · trial offeredYes · up to 10 users, 3CX-hosted

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. 3CX has no ticket queue behind its conversations.

    3CX3CX

    As a call, or as a chat that rings the same agent queue; there is no ticket behind it. Gorgias raises a ticket where 3CX keeps a conversation.

  2. 02

    What the seat buys

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $0 on 3CX.

    3CX3CX

    The licence is per system per year, sized by simultaneous calls, not per agent; the free tier covers ten users. $0 for five people, against $60 on Gorgias.

  3. 03

    How the AI is billed

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. 3CX has no AI to bill (none for chat) instead.

    3CX3CX

    No AI agent for chat. Call transcription and analytics are listed as launching soon. Gorgias meters AI (about $1 per resolution) above the seats instead.

  4. 04

    Channels in the price

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email and Instagram are here and not on 3CX.

    3CX3CX

    Voice, live chat, WhatsApp, Messenger and SMS through the phone system; no email queue. Gorgias adds email and Instagram, which 3CX lacks.

  5. 05

    Beyond the inbox

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. 3CX is a business phone system with live chat instead.

    3CX3CX

    The phone system itself: extensions, call queues, IVR, recordings and video meetings. Gorgias is an ecommerce help desk instead.

  6. 06

    Time to the first reply

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. 3CX is a day for the phone system.

    3CX3CX

    A day for the phone system; minutes for the chat widget once the PBX is up. Gorgias is hours for a Shopify store.

Sources: Gorgias pricing · 3CX pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
The 3CX web client: the call queue with a live chat conversation in the same panel
3CX3CX. The 3CX web client: the call queue with a live chat conversation in the same panel

Pricing references: Gorgias pricing page (recorded 2026-09-06; needs verification); 3CX pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Gorgias, 3CX and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureGorgiasGorgias3CX3CXSellio

Pricing

Pricing model
Per ticket volume; AI per resolution on top.
Per system per year, by simultaneous calls
Per workspace; seats and channels are plan limits
Free plan
Trial only.
Up to 10 users, hosted by 3CX
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat widget.
Widget rings the agent queue
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
No email queue
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Through the phone system
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes, including comments.
Messenger only
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications.
Internal 3CX chat only
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Agent with Shopify actions.
None for chat
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
About $1 per resolution, plus the ticket.
No AI agent to bill
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first.
Calls and chats, no ticket queue
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules and macros.
Call flows, not support automations
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Support and revenue stats.
Call reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need email and Instagram in the price, which 3CX does not include outright.
  • You need a ticket queue, which 3CX does not have.

Pick 3CX if

  • Phone is your main channel and you want chat and WhatsApp to ring the same agents.
  • You want a free tier for a small team that already needs a PBX.
  • Five people cost $60 a month less than on Gorgias ($0 against $60), before AI.
  • You want a free plan to start on; Gorgias offers a free trial.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $60 a month on Gorgias against $0 on 3CX for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Gorgias meters AI (about $1 per resolution) above the seats, 3CX has no AI to bill (none for chat), and Sellio stops at the cap you set.
  • You need Telegram, which neither Gorgias nor 3CX includes.

What two, five and ten people pay

Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. 3CX: $0 a month for five (five users on the free tier); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $15 less than Gorgias and more than 3CX's $0 for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Gorgias is an ecommerce help desk built around Shopify orders; 3CX is a business phone system with live chat built around phone calls. Only 3CX has a free plan (up to 10 users, 3CX-hosted); Gorgias offers a free trial. Gorgias and 3CX both include website chat and WhatsApp in the price; only Gorgias has email and Instagram. Neither Gorgias nor 3CX includes Telegram outright. Gorgias meters AI (about $1 per resolution) above the seats; 3CX has no AI to bill (none for chat). Gorgias has tickets and 3CX does not, and only 3CX ships desktop apps. Gorgias is hours for a Shopify store; 3CX is a day for the phone system.

What each price leaves out

Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. 3CX: No AI agent for chat; call transcription and analytics are listed as launching soon. Beside Gorgias's about $1 per resolution and 3CX's none for chat, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside 3CX's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    GorgiasGorgiasSee vendorNot quoted
    3CX3CXSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    GorgiasGorgias · Free trial offered
    3CX3CX · Free tier, no trial clock
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Gorgias vs 3CX: the questions people ask

Gorgias is an ecommerce help desk built around Shopify orders; 3CX is a business phone system with live chat built around phone calls. Gorgias has tickets and 3CX does not, and only 3CX ships desktop apps.

  • Entry plan: Gorgias $10/mo (Starter: 50 tickets); 3CX $0 (SMB Free: up to 10 users).
  • Chat in the price: Gorgias $60/mo (Basic: 300 tickets, any agents); 3CX $0 (live chat on the free tier).
  • Sellio: Telegram, which neither Gorgias nor 3CX has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Gorgias and 3CX rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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