FrontLiveHelpNowFront vs LiveHelpNow

Front vs LiveHelpNow: team inbox or help desk and live chat

A team inbox against a help desk and live chat: LiveHelpNow is $30 a month cheaper for five people. Where Front and LiveHelpNow split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Front if email is the channel and you want shared drafts, comments and sequences on every thread. Pick LiveHelpNow if you want the knowledge base and chat to be the same product from day one. For five people, LiveHelpNow is $30 a month cheaper than Front ($325 a month on Front against $295 on LiveHelpNow), before AI. Sellio Mini, at $45, comes in $250 below LiveHelpNow. Front and LiveHelpNow both include website chat in the price; only Front has email and Instagram. Neither Front nor LiveHelpNow includes WhatsApp and Telegram outright. For a team of two to ten weighing Front against LiveHelpNow, the third option below puts chat and tickets at one workspace price.

At a glanceFrontFrontLiveHelpNowLiveHelpNow
Built aroundShared email · comments and drafts on every threadChat and a knowledge base · tickets on the middle plan
Entry plan$25/seat/mo · Starter: one channel type$39/agent/mo · Essential
Chat in the price$65/seat/mo · Professional: omnichannel$39/agent/mo · chat on every plan
AI agentFrom $0.05 per conversation · AutopilotFrom $99/mo · Knowledge AI; conversational AI from $499
Copilot for agents$20/seat/moIncluded · AI Agent Assist
Free planNone · 14-day trialNone · no trial printed

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FrontFront

    As a thread in a shared inbox that teammates comment on and draft together; it is email first. LiveHelpNow has no ticket queue either.

    LiveHelpNowLiveHelpNow

    As a chat or a knowledge base search; email tickets arrive on the Professional plan. Front has no ticket queue either.

  2. 02

    What the seat buys

    FrontFront

    $25 buys one channel type and up to ten seats. Omnichannel and fifty seats start at Professional, $65. $325 for five people, against $295 on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    $39 buys chat, the knowledge base and social on Essential; ticketing starts on Professional at $59. $295 for five people, against $325 on Front.

  3. 03

    How the AI is billed

    FrontFront

    Autopilot, the AI agent, from $0.05 a conversation; Copilot is $20 per seat and Smart QA $20 per seat. LiveHelpNow meters AI (from $99/mo) above the seats as well.

    LiveHelpNowLiveHelpNow

    Knowledge AI is from $99 a month for 2,000 answers; conversational AI from $499 for 1,000 conversations. Front meters AI (from $0.05 per conversation) above the seats as well.

  4. 04

    Channels in the price

    FrontFront

    Email on Starter; chat, SMS, WhatsApp and voice on Professional and up. email and Instagram are here and not on LiveHelpNow.

    LiveHelpNowLiveHelpNow

    Chat, email tickets, SMS and social; no native WhatsApp, Instagram or Telegram. Front adds email and Instagram, which LiveHelpNow lacks.

  5. 05

    Beyond the inbox

    FrontFront

    Sequences, calendar, account views and analytics for logistics, finance and account teams. LiveHelpNow is a help desk and live chat instead.

    LiveHelpNowLiveHelpNow

    Workforce management, call logging and a support portal. Front is a team inbox instead.

  6. 06

    Time to the first reply

    FrontFront

    A day: connect the mailboxes, set rules and assignments, then add the chat widget. LiveHelpNow is a day.

    LiveHelpNowLiveHelpNow

    A day: add the chat and build the first knowledge base articles. Front is a day.

Sources: Front pricing · LiveHelpNow pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Front inbox: the thread with internal comments beside it and the assignment bar on top
FrontFront. The Front inbox: the thread with internal comments beside it and the assignment bar on top
The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it
LiveHelpNowLiveHelpNow. The LiveHelpNow agent dashboard: the chat queue with the knowledge base search beside it

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Autopilot conversations on Front, AI conversations on LiveHelpNow

3000+
FrontFront

$340/mo

Omnichannel, up to fifty seats.

5 × $65 seats
$325
300 Autopilot conversations × $0.05
$15
Copilot, 5 × $20
$0

Yearly billing; monthly costs more. From $0.05 per conversation handled by Autopilot, as printed. Rates recorded on 2026-09-06.

LiveHelpNowLiveHelpNow

$445/mo

Ticketing, workforce management.

5 × $59 seats
$295
300 AI conversations × $0.5
$150

Yearly billing; monthly costs more. Conversational AI is $499 a month for 1,000 conversations, about $0.50 each; the rate is a stated assumption from that pack. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Front pricing page (recorded 2026-09-06); LiveHelpNow pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Front, LiveHelpNow and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFrontFrontLiveHelpNowLiveHelpNowSellio

Pricing

Pricing model
Per seat; channels tiered; AI add-ons per seat.
Per agent; AI in monthly packs
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat channel; Starter allows one channel type.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
The core of the product.
Professional and up
From Mini: forward your support address; reply from the thread
WhatsApp
Professional and up, via add-on.
SMS only
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Professional and up.
Social channels
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams integrations.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Autopilot.
Knowledge AI and conversational AI
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.05 per conversation; Copilot $20 per seat.
From $99 a month in packs
Metered from an included credit, with caps you set
AI hands off to a person
Routes to teammates.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with tags and status.
Professional and up
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules engine; visual on higher plans.
Automations by plan
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Professional and up.
Dashboards on Professional
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Front if

  • Email is the channel and you want shared drafts, comments and sequences on every thread.
  • You run logistics, finance or account management where a thread is a piece of work.
  • You need email and Instagram in the price, which LiveHelpNow does not include outright.
  • You want native desktop apps, which LiveHelpNow does not ship.

Pick LiveHelpNow if

  • You want the knowledge base and chat to be the same product from day one.
  • AI sold in monthly answer packs suits your budgeting.
  • Five people cost $30 a month less than on Front ($295 against $325), before AI.
  • Its pricing model suits you better than Front's: per agent per month; AI sold in monthly packs of answers or conversations.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $325 a month on Front against $295 on LiveHelpNow for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Front meters AI (from $0.05 per conversation) above the seats, LiveHelpNow meters AI (from $99/mo) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and a free plan with no trial clock, which neither Front nor LiveHelpNow includes.

What two, five and ten people pay

Front on Professional: $130, $325 and $650 a month for two, five and ten people, before AI. LiveHelpNow on Professional: $118, $295 and $590 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $280 less than Front and $250 less than LiveHelpNow for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $555 under Front and $495 under LiveHelpNow.

Where the two agree, and where they split

Front is a team inbox built around shared email; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Neither has a free plan: Front offers a 14-day trial of Professional, LiveHelpNow no trial. Front and LiveHelpNow both include website chat in the price; only Front has email and Instagram. Neither Front nor LiveHelpNow includes WhatsApp and Telegram outright. Front (from $0.05 per conversation) and LiveHelpNow (from $99/mo) both meter AI above the seats. Neither Front nor LiveHelpNow has a ticket queue, and only Front ships desktop apps. Front is a day; LiveHelpNow is a day.

What each price leaves out

Front: Autopilot AI agent from $0.05 per conversation; Copilot $20 per seat per month and Smart QA $20 per seat (included on Enterprise). LiveHelpNow: AI Agent Assist included; Knowledge AI from $99 a month; Conversational AI from $499 a month. Beside Front's from $0.05 per conversation and LiveHelpNow's from $99/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FrontFront$0.05$24
    LiveHelpNowLiveHelpNowAssumed $0.5$240
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FrontFront · 14-day trial of Professional
    LiveHelpNowLiveHelpNow · None printed
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Front vs LiveHelpNow: the questions people ask

Front is a team inbox built around shared email; LiveHelpNow is a help desk and live chat built around chat and a knowledge base. Neither Front nor LiveHelpNow has a ticket queue, and only Front ships desktop apps.

  • Entry plan: Front $25/seat/mo (Starter: one channel type); LiveHelpNow $39/agent/mo (Essential).
  • Chat in the price: Front $65/seat/mo (Professional: omnichannel); LiveHelpNow $39/agent/mo (chat on every plan).
  • Sellio's inbox: WhatsApp and Telegram, which neither Front nor LiveHelpNow has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Front and LiveHelpNow on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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