FrontLiveAgentFront vs LiveAgent

Front vs LiveAgent: $325 against $145 a month

A team inbox against a help desk with live chat and calls: LiveAgent is $180 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Front if email is the channel and you want shared drafts, comments and sequences on every thread. Pick LiveAgent if you want email, chat and a call center in one ticket queue at a low seat price. For five people, LiveAgent is $180 a month cheaper than Front ($325 a month on Front against $145 on LiveAgent), before AI. Sellio Mini, at $45 for the workspace, is $100 under LiveAgent. Front and LiveAgent both include website chat and email in the price; only Front has Instagram. Neither Front nor LiveAgent includes WhatsApp and Telegram outright. Below, a third option for a team of two to ten that wants what Front and LiveAgent sell here at one price.

At a glanceFrontFrontLiveAgentLiveAgent
Built aroundShared email · comments and drafts on every threadA universal inbox · email, chat and calls
Entry plan$25/seat/mo · Starter: one channel type$15/agent/mo · Small Business, yearly
Chat in the price$65/seat/mo · Professional: omnichannel$15/agent/mo · chat on every plan
AI agentFrom $0.05 per conversation · AutopilotIncluded · chatbot and answer assistant
Copilot for agents$20/seat/moIncluded
Free planNone · 14-day trialNone · 30-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FrontFront

    As a thread in a shared inbox that teammates comment on and draft together; it is email first. LiveAgent raises a ticket where Front keeps a conversation.

    LiveAgentLiveAgent

    As a ticket in the universal inbox, whether it came by email, chat or a call. Front has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    FrontFront

    $25 buys one channel type and up to ten seats. Omnichannel and fifty seats start at Professional, $65. $325 for five people, against $145 on LiveAgent.

    LiveAgentLiveAgent

    $15 buys email and two chat buttons on Small Business; the call center starts on Medium at $29. $145 for five people, against $325 on Front.

  3. 03

    How the AI is billed

    FrontFront

    Autopilot, the AI agent, from $0.05 a conversation; Copilot is $20 per seat and Smart QA $20 per seat. LiveAgent folds AI (included) into the plan instead.

    LiveAgentLiveAgent

    The chatbot, answer assistant and triage are included in the paid plans; no per-conversation meter. Front meters AI (from $0.05 per conversation) above the seats instead.

  4. 04

    Channels in the price

    FrontFront

    Email on Starter; chat, SMS, WhatsApp and voice on Professional and up. Instagram is here and not on LiveAgent.

    LiveAgentLiveAgent

    Email and chat on every plan; calls from Medium; WhatsApp, Viber, Instagram and Facebook on Large and up. Front adds Instagram, which LiveAgent lacks.

  5. 05

    Beyond the inbox

    FrontFront

    Sequences, calendar, account views and analytics for logistics, finance and account teams. LiveAgent is a help desk with live chat and calls instead.

    LiveAgentLiveAgent

    A call center with IVR, a knowledge base and a customer portal. Front is a team inbox instead.

  6. 06

    Time to the first reply

    FrontFront

    A day: connect the mailboxes, set rules and assignments, then add the chat widget. LiveAgent is a day.

    LiveAgentLiveAgent

    A day: connect the mailbox, add the chat button, set the departments. Front is a day.

Sources: Front pricing · LiveAgent pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Front inbox: the thread with internal comments beside it and the assignment bar on top
FrontFront. The Front inbox: the thread with internal comments beside it and the assignment bar on top
The LiveAgent universal inbox: the ticket list with email, chat and call tickets together
LiveAgentLiveAgent. The LiveAgent universal inbox: the ticket list with email, chat and call tickets together

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 Autopilot conversations on Front, AI conversations on LiveAgent

3000+
FrontFront

$340/mo

Omnichannel, up to fifty seats.

5 × $65 seats
$325
300 Autopilot conversations × $0.05
$15
Copilot, 5 × $20
$0

Yearly billing; monthly costs more. From $0.05 per conversation handled by Autopilot, as printed. Rates recorded on 2026-09-06.

LiveAgentLiveAgent

$145/mo

Adds the call center.

5 × $29 seats
$145
300 AI conversations × $0
$0

Yearly billing; monthly costs more. LiveAgent includes its chatbot and answer assistant in the seat; no per-conversation rate is printed. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Front pricing page (recorded 2026-09-06); LiveAgent pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Front, LiveAgent and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFrontFrontLiveAgentLiveAgentSellio

Pricing

Pricing model
Per seat; channels tiered; AI add-ons per seat.
Per agent; AI included
Per workspace; seats and channels are plan limits
Free plan
14-day trial.
None; 30-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Chat channel; Starter allows one channel type.
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
The core of the product.
All plans
From Mini: forward your support address; reply from the thread
WhatsApp
Professional and up, via add-on.
Large and up
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Professional and up.
Add-on below Large
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Viber, not Telegram
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams integrations.
Slack integration
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Autopilot.
Chatbot included
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $0.05 per conversation; Copilot $20 per seat.
In the seat
Metered from an included credit, with caps you set
AI hands off to a person
Routes to teammates.
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with tags and status.
Universal inbox
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rules engine; visual on higher plans.
Rules and time rules
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Professional and up.
Reports and CSAT
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Mac and Windows apps.
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Front if

  • Email is the channel and you want shared drafts, comments and sequences on every thread.
  • You run logistics, finance or account management where a thread is a piece of work.
  • You need Instagram in the price, which LiveAgent does not include outright.
  • Its pricing model suits you better than LiveAgent's: per seat per month, billed yearly. Seat caps per plan.

Pick LiveAgent if

  • You want email, chat and a call center in one ticket queue at a low seat price.
  • AI included in the seat matters more than a tunable AI meter.
  • Five people cost $180 a month less than on Front ($145 against $325), before AI.
  • You need a ticket queue, which Front does not have.

The third option: Sellio

  • You are two to ten people on Front or LiveAgent who answer chat, messaging and email, and want to compare workspace pricing with $325 a month on Front against $145 on LiveAgent for five people.
  • You want the AI bill known before the month starts: Front meters AI (from $0.05 per conversation) above the seats, LiveAgent folds AI (included) into the plan; Sellio includes a credit and lets you cap it.
  • You need Telegram and a free plan with no trial clock, which neither Front nor LiveAgent includes.

What two, five and ten people pay

Front on Professional: $130, $325 and $650 a month for two, five and ten people, before AI. LiveAgent on Medium Business: $58, $145 and $290 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $280 less than Front and $100 less than LiveAgent for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $555 under Front and $195 under LiveAgent.

Where the two agree, and where they split

Front is a team inbox built around shared email; LiveAgent is a help desk with live chat and calls built around a universal inbox. Neither has a free plan: Front offers a 14-day trial of Professional, LiveAgent a 30-day trial, no card. Front and LiveAgent both include website chat and email in the price; only Front has Instagram. Neither Front nor LiveAgent includes WhatsApp and Telegram outright. Front meters AI (from $0.05 per conversation) above the seats; LiveAgent folds AI (included) into the plan. LiveAgent has tickets and Front does not, and both ship desktop apps. Front is a day; LiveAgent is a day.

What each price leaves out

Front: Autopilot AI agent from $0.05 per conversation; Copilot $20 per seat per month and Smart QA $20 per seat (included on Enterprise). LiveAgent: Chatbot, answer assistant, autoresponder and triage included in the paid plans. Beside Front's from $0.05 per conversation and LiveAgent's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FrontFront$0.05$24
    LiveAgentLiveAgentAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FrontFront · 14-day trial of Professional
    LiveAgentLiveAgent · 30-day trial, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Front vs LiveAgent: the questions people ask

Front is a team inbox built around shared email; LiveAgent is a help desk with live chat and calls built around a universal inbox. LiveAgent has tickets and Front does not, and both ship desktop apps.

  • Entry plan: Front $25/seat/mo (Starter: one channel type); LiveAgent $15/agent/mo (Small Business, yearly).
  • Chat in the price: Front $65/seat/mo (Professional: omnichannel); LiveAgent $15/agent/mo (chat on every plan).
  • Sellio puts every channel in one inbox: WhatsApp and Telegram, which neither Front nor LiveAgent has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Front and LiveAgent rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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