FreshdeskLucky OrangeFreshdesk vs Lucky Orange

Freshdesk vs Lucky Orange: $243 apart for five people

A help desk against a website analytics with live chat: Lucky Orange is $243 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Freshdesk if your support is email tickets first and you want SLAs, time tracking and field service in one help desk. Pick Lucky Orange if you buy heatmaps and recordings first and want a chat window thrown in. For five people, Lucky Orange is $243 a month cheaper than Freshdesk ($275 a month on Freshdesk against $32 on Lucky Orange), before AI. Sellio Mini is $45, which only Lucky Orange's figure comes under. Freshdesk and Lucky Orange share no channel in the base price; only Freshdesk has email; only Lucky Orange has website chat. Neither Freshdesk nor Lucky Orange includes WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what Freshdesk and Lucky Orange sell here at one price.

At a glanceFreshdeskFreshdeskLucky OrangeLucky Orange
Built aroundEmail tickets · chat is the separate FreshchatHeatmaps and recordings · chat is a feature
Entry plan$19/agent/mo · Growth: email and tickets$32/mo · Build: 3,500 sessions
Chat in the price$55/agent/mo · Pro, with Freshchat on top$32/mo · chat on every plan
AI agent$49 per 100 sessions · 500 trial sessions once per accountNone · no AI agent
Copilot for agents$29/agent/mo · Freddy CopilotNone
Free planNone · 14-day trialNone · 7-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    FreshdeskFreshdesk

    As a ticket in an email queue. Chat conversations live in Freshchat and become tickets when escalated. Lucky Orange has no ticket queue behind its conversations.

    Lucky OrangeLucky Orange

    As a chat with a visitor whose session recording and heatmap you can watch while you type. Freshdesk raises a ticket where Lucky Orange keeps a conversation.

  2. 02

    What the seat buys

    FreshdeskFreshdesk

    $19 buys email tickets on Growth. Chat and messaging mean adding Freshchat or an Omni bundle. $275 for five people, against $32 on Lucky Orange.

    Lucky OrangeLucky Orange

    Plans are priced by monthly sessions on the site, from 3,500 on Build; agents are not the meter. $32 for five people, against $275 on Freshdesk.

  3. 03

    How the AI is billed

    FreshdeskFreshdesk

    Freddy AI Agent: 500 trial sessions once per account, then $49 per 100. Freddy Copilot is $29 per agent on top. Lucky Orange has no AI to bill (none) instead.

    Lucky OrangeLucky Orange

    No AI agent or copilot; the product is analytics with a chat window. Freshdesk meters AI ($49 per 100 sessions) above the seats instead.

  4. 04

    Channels in the price

    FreshdeskFreshdesk

    Email and web forms on every plan; chat, WhatsApp and Instagram arrive with Freshchat. email is here and not on Lucky Orange.

    Lucky OrangeLucky Orange

    Website chat only; no email, WhatsApp, Instagram or Telegram. website chat is here and not on Freshdesk.

  5. 05

    Beyond the inbox

    FreshdeskFreshdesk

    Field service, time tracking, SLAs and a marketplace; the wider Freshworks suite for IT and sales. Lucky Orange is a website analytics with live chat instead.

    Lucky OrangeLucky Orange

    Heatmaps, session recordings, funnels, surveys and form analytics. Freshdesk is a help desk instead.

  6. 06

    Time to the first reply

    FreshdeskFreshdesk

    A day or two: connect the support address, set groups and SLAs, then add Freshchat for the widget. Lucky Orange is minutes.

    Lucky OrangeLucky Orange

    Minutes: one script for the analytics and the chat. Freshdesk is a day or two.

Sources: Freshdesk pricing · Lucky Orange pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

Inside Freshdesk

A look at the agent workspace. Interfaces can vary by plan and product version.

The Freshdesk ticket view: the queue on the left, the ticket thread and the properties panel
FreshdeskFreshdesk. The Freshdesk ticket view: the queue on the left, the ticket thread and the properties panel

Pricing references: Freshdesk pricing page (recorded 2026-09-06); Lucky Orange pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Freshdesk, Lucky Orange and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureFreshdeskFreshdeskLucky OrangeLucky OrangeSellio

Pricing

Pricing model
Per agent; AI per agent and per session
By monthly sessions
Per workspace; seats and channels are plan limits
Free plan
Not on the pricing page; 14-day trial
None; 7-day trial
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Via Freshchat or Omni
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Core of the product
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Via Freshchat or Omni
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Via Freshchat or Omni
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not native
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack and Teams notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Freddy, trained on the knowledge base
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
500 one-time trial sessions, then $49 per 100
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Escalates to agents
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticket-first
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Automations, form-based
Chat triggers only
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Reports and CSAT
Heatmaps, recordings, funnels
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile only
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Freshdesk if

  • Your support is email tickets first and you want SLAs, time tracking and field service in one help desk.
  • You are already on Freshworks products and want the same admin and billing.
  • You need email in the price, which Lucky Orange does not include outright.
  • You need a ticket queue, which Lucky Orange does not have.

Pick Lucky Orange if

  • You buy heatmaps and recordings first and want a chat window thrown in.
  • Traffic is small and a session-based price is cheaper than seats.
  • Five people cost $243 a month less than on Freshdesk ($32 against $275), before AI.
  • You need website chat in the price, which Freshdesk does not include outright.

The third option: Sellio

  • You are two to ten people on Freshdesk or Lucky Orange who answer chat, messaging and email, and want to compare workspace pricing with $275 a month on Freshdesk against $32 on Lucky Orange for five people.
  • You want the AI bill known before the month starts: Freshdesk meters AI ($49 per 100 sessions) above the seats, Lucky Orange has no AI to bill (none); Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Freshdesk nor Lucky Orange includes.

What two, five and ten people pay

Freshdesk on Pro: $110, $275 and $550 a month for two, five and ten people, before AI. Lucky Orange: $32 a month for five ($32 for the site, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $230 less than Freshdesk and more than Lucky Orange's $32 for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $455 under Freshdesk.

Where the two agree, and where they split

Freshdesk is a help desk built around email tickets; Lucky Orange is a website analytics with live chat built around heatmaps and recordings. Neither has a free plan: Freshdesk offers 14 days of Enterprise, Lucky Orange a 7-day trial. Freshdesk and Lucky Orange share no channel in the base price; only Freshdesk has email; only Lucky Orange has website chat. Neither Freshdesk nor Lucky Orange includes WhatsApp, Instagram and Telegram outright. Freshdesk meters AI ($49 per 100 sessions) above the seats; Lucky Orange has no AI to bill (none). Freshdesk has tickets and Lucky Orange does not, and neither Freshdesk nor Lucky Orange ships a desktop app. Freshdesk is a day or two; Lucky Orange is minutes.

What each price leaves out

Freshdesk: Freddy AI Copilot $29 per agent per month yearly; 500 AI agent trial sessions once per account, then $49 per 100 sessions. Lucky Orange: No AI agent. Beside Freshdesk's $49 per 100 sessions and Lucky Orange's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    FreshdeskFreshdesk$0.49$245
    Lucky OrangeLucky OrangeSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    FreshdeskFreshdesk · 14 days of Enterprise
    Lucky OrangeLucky Orange · 7-day trial
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Freshdesk vs Lucky Orange: the questions people ask

Freshdesk is a help desk built around email tickets; Lucky Orange is a website analytics with live chat built around heatmaps and recordings. Freshdesk has tickets and Lucky Orange does not, and neither Freshdesk nor Lucky Orange ships a desktop app.

  • Entry plan: Freshdesk $19/agent/mo (Growth: email and tickets); Lucky Orange $32/mo (Build: 3,500 sessions).
  • Chat in the price: Freshdesk $55/agent/mo (Pro, with Freshchat on top); Lucky Orange $32/mo (chat on every plan).
  • Sellio puts every channel in one inbox: WhatsApp, Instagram and Telegram, which neither Freshdesk nor Lucky Orange has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Freshdesk and Lucky Orange rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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