OlarkSmartsuppOlark vs Smartsupp

Olark vs Smartsupp: live chat or live chat and chatbot

A live chat software against a live chat and chatbot for ecommerce: Smartsupp is $62 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick Smartsupp if you are a small European store and want chat, Messenger and WhatsApp in one package. For five people, Smartsupp is $62 a month cheaper than Olark ($145 a month on Olark against $83 on Smartsupp), before AI. Sellio Mini, at $45 for the workspace, is $38 under Smartsupp. Olark and Smartsupp both include website chat in the price; only Smartsupp has WhatsApp. Neither Olark nor Smartsupp includes email, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what Olark and Smartsupp sell here at one price.

At a glanceOlarkOlarkSmartsuppSmartsupp
Built aroundA simple chat box · AI agent at a flat priceChat with visitor recordings · packages, not seats
Entry plan$29/agent/mo · human-only chat$17/mo · Solo: 1 agent, yearly
Chat in the price$29/agent/mo · the whole product is chat$0 · Free: 1 agent, 25 conversations
AI agent$400/mo flat · unlimited AI conversations, 1 seat$16 per 100 conversations · Mira AI, yearly
Copilot for agentsNoneIncluded · AI reply assistant on paid plans
Free planNone · trial, no cardYes · 1 agent, 25 conversations a month

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. Smartsupp has no ticket queue either.

    SmartsuppSmartsupp

    As a chat in the widget, with a recording of the visitor's session you can replay. Olark has no ticket queue either.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $83 on Smartsupp.

    SmartsuppSmartsupp

    Packages, not seats: Solo is one agent at $17, Plus three at $25, Expert five or more at $83. $83 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. Smartsupp meters AI ($16 per 100 conversations) above the seats instead.

    SmartsuppSmartsupp

    Mira, the AI agent, is $16 per 100 conversations a month on yearly billing, bought in packs. Olark folds AI ($400/mo flat) into the plan instead.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. Smartsupp adds WhatsApp, which Olark lacks.

    SmartsuppSmartsupp

    Website chat, Messenger and WhatsApp on every plan, email on paid plans; no Instagram or Telegram. WhatsApp is here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. Smartsupp is a live chat and chatbot for ecommerce instead.

    SmartsuppSmartsupp

    Visitor recordings, automated messages and a Shoptet and Shopify presence in Europe. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. Smartsupp is minutes.

    SmartsuppSmartsupp

    Minutes: paste the widget or install the ecommerce app. Olark is minutes.

Sources: Olark pricing · Smartsupp pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The Smartsupp dashboard: the chat with the visitor's session recording beside it
SmartsuppSmartsupp. The Smartsupp dashboard: the chat with the visitor's session recording beside it

Pricing references: Olark pricing page (recorded 2026-09-13); Smartsupp pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Olark, Smartsupp and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkSmartsuppSmartsuppSellio

Pricing

Pricing model
Per agent; AI flat
Packages with agents included
Per workspace; seats and channels are plan limits
Free plan
None; trial
1 agent, 25 conversations
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
Paid plans
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
All plans
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
Mira
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
$16 per 100 conversations
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Automated messages; workflows on Plus
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Chat statistics
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • You want the AI in the seat price ($400/mo flat) rather than Smartsupp's meter at $16 per 100 conversations.
  • Its pricing model suits you better than Smartsupp's: per agent per month for human chat; a flat monthly price for the AI agent.

Pick Smartsupp if

  • You are a small European store and want chat, Messenger and WhatsApp in one package.
  • Session recordings beside the chat help you sell.
  • Five people cost $62 a month less than on Olark ($83 against $145), before AI.
  • You need WhatsApp in the price, which Olark does not include outright.

The third option: Sellio

  • You are two to ten people on Olark or Smartsupp who answer chat, messaging and email, and want to compare workspace pricing with $145 a month on Olark against $83 on Smartsupp for five people.
  • You want the AI bill known before the month starts: Olark folds AI ($400/mo flat) into the plan, Smartsupp meters AI ($16 per 100 conversations) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Olark nor Smartsupp includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. Smartsupp: $83 a month for five ($83 for the package with five agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $38 less than Smartsupp for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Only Smartsupp has a free plan (1 agent, 25 conversations a month); Olark offers a free trial. Olark and Smartsupp both include website chat in the price; only Smartsupp has WhatsApp. Neither Olark nor Smartsupp includes email, Instagram and Telegram outright. Olark folds AI ($400/mo flat) into the plan; Smartsupp meters AI ($16 per 100 conversations) above the seats. Neither Olark nor Smartsupp has a ticket queue, and neither Olark nor Smartsupp ships a desktop app. Olark is minutes; Smartsupp is minutes.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. Smartsupp: Mira AI $16 per 100 conversations a month on yearly billing; AI reply assistant included on paid plans. Beside Olark's $400/mo flat and Smartsupp's $16 per 100 conversations, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    SmartsuppSmartsuppSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    SmartsuppSmartsupp · 14-day trial of the paid plans
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs Smartsupp: the questions people ask

Olark is a live chat software built around a simple chat box; Smartsupp is a live chat and chatbot for ecommerce built around chat with visitor recordings. Neither Olark nor Smartsupp has a ticket queue, and neither Olark nor Smartsupp ships a desktop app.

  • Entry plan: Olark $29/agent/mo (human-only chat); Smartsupp $17/mo (Solo: 1 agent, yearly).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); Smartsupp $0 (Free: 1 agent, 25 conversations).
  • Sellio: email, Instagram and Telegram, which neither Olark nor Smartsupp has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Olark and Smartsupp rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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