OlarkSalesforce Service CloudOlark vs Salesforce Service Cloud

Olark vs Salesforce Service Cloud: $830 apart for five people

A live chat software against an enterprise service CRM: Olark is $830 a month cheaper for five people. What decides between Olark and Salesforce Service Cloud, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick Salesforce Service Cloud if the rest of the company runs on Salesforce and support must share the record. For five people, Olark is $830 a month cheaper than Salesforce Service Cloud ($145 a month on Olark against $975 on Salesforce Service Cloud), before AI. Sellio Mini is $45, $100 under Olark. Olark and Salesforce Service Cloud share no channel in the base price; only Olark has website chat; only Salesforce Service Cloud has email. Neither Olark nor Salesforce Service Cloud includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between Olark and Salesforce Service Cloud for chat and tickets at one price has a third option below.

At a glanceOlarkOlarkSalesforce Service CloudSalesforce Service Cloud
Built aroundA simple chat box · AI agent at a flat priceCases on the CRM · channels bought separately
Entry plan$29/agent/mo · human-only chat$25/user/mo · Starter Suite
Chat in the price$29/agent/mo · the whole product is chat$195/user/mo · Core, plus messaging add-ons
AI agent$400/mo flat · unlimited AI conversations, 1 seatFlex Credits · Agentforce; Max includes 2.75M a year
Copilot for agentsNoneIn Agentforce
Free planNone · trial, no cardNone · trials on Starter to Advanced

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. Salesforce Service Cloud raises a ticket where Olark keeps a conversation.

    Salesforce Service CloudSalesforce Service Cloud

    As a case on the Salesforce record, routed by Omni-Channel to a queue or an agent. Olark has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $975 on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    $25 buys the Starter Suite; the service editions run $195 on Core to $550 on Max, with channels as add-ons. $975 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. Salesforce Service Cloud meters AI (Flex Credits) above the seats instead.

    Salesforce Service CloudSalesforce Service Cloud

    Agentforce is sold in Flex Credits by usage; only Max includes an allowance. Olark folds AI ($400/mo flat) into the plan instead.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. website chat is here and not on Salesforce Service Cloud.

    Salesforce Service CloudSalesforce Service Cloud

    Email and web on the editions; chat, messaging, WhatsApp and voice are bought as add-ons. email is here and not on Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. Salesforce Service Cloud is an enterprise service CRM instead.

    Salesforce Service CloudSalesforce Service Cloud

    The whole CRM: sales, marketing, commerce, analytics and thousands of AppExchange apps. Olark is a live chat software instead.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. Salesforce Service Cloud is weeks to months.

    Salesforce Service CloudSalesforce Service Cloud

    Weeks to months: an implementation, often with a partner. Olark is minutes.

Sources: Olark pricing · Salesforce Service Cloud pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel
Salesforce Service CloudSalesforce Service Cloud. The Service Cloud console: the case with the contact, the knowledge panel and Omni-Channel

What your team would pay

Move the sliders. Yearly-billing rates from each vendor’s pricing page, next to Sellio’s plan for the same number of seats.

5 people who answer customers

50

300 AI conversations on Olark, Agentforce conversations on Salesforce Service Cloud

3000+
OlarkOlark

$145/mo

Human agent seat.

5 × $29 seats
$145
300 AI conversations × $0
$0

Yearly billing; monthly costs more. Olark's AI agent is a flat $400 a month for unlimited conversations; add that to the seats rather than a per-conversation rate. Rates recorded on 2026-09-13.

Salesforce Service CloudSalesforce Service Cloud

$1,575/mo

The service console; channels as add-ons.

5 × $195 seats
$975
300 Agentforce conversations × $2
$600

Yearly billing; monthly costs more. Agentforce was listed at $2 per conversation before moving to Flex Credits; the rate is a stated assumption. Rates recorded on 2026-09-13.

Sellio · Mini

$55/mo

One price for the workspace: 3 channels, 2 AI agents, $5 AI credit a month.

Workspace, 5 of 5 seats
$45
AI past 100 included conversations
$10
Copilot for agents
Included

About $0.05 per AI conversation past the credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.

Pricing references: Olark pricing page (recorded 2026-09-13); Salesforce Service Cloud pricing page (recorded 2026-09-13). Calculator uses yearly-billing rates. Prices change; confirm current terms with each vendor.

5 people, website chat plus 2 more channels, 2 AI agents: $45 a month. Start free, no card.

Start freeSee every plan

Olark, Salesforce Service Cloud and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkSalesforce Service CloudSalesforce Service CloudSellio

Pricing

Pricing model
Per agent; AI flat
Per user; channels and AI on top
Per workspace; seats and channels are plan limits
Free plan
None; trial
None; trials
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
Messaging add-on
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
Email-to-case
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Messaging add-on
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Messenger via add-on
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Slack is a Salesforce product
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
Agentforce
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
Flex Credits by usage
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Routes to a queue
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Cases
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Flow
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Reports and Tableau
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • Five people cost $830 a month less than on Salesforce Service Cloud ($145 against $975), before AI.
  • You need website chat in the price, which Salesforce Service Cloud does not include outright.

Pick Salesforce Service Cloud if

  • The rest of the company runs on Salesforce and support must share the record.
  • You have an implementation partner and a budget for add-ons.
  • You need email in the price, which Olark does not include outright.
  • You need a ticket queue, which Olark does not have.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $145 a month on Olark against $975 on Salesforce Service Cloud for five people, including each product's limits.
  • The AI invoice should be known in advance: Olark folds AI ($400/mo flat) into the plan and Salesforce Service Cloud meters AI (Flex Credits) above the seats, where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither Olark nor Salesforce Service Cloud includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. Salesforce Service Cloud on Core: $390, $975 and $1,950 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $930 less than Salesforce Service Cloud for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark and $1,855 under Salesforce Service Cloud.

Where the two agree, and where they split

Olark is a live chat software built around a simple chat box; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM. Neither has a free plan: Olark offers a free trial, Salesforce Service Cloud a free trial. Olark and Salesforce Service Cloud share no channel in the base price; only Olark has website chat; only Salesforce Service Cloud has email. Neither Olark nor Salesforce Service Cloud includes WhatsApp, Instagram and Telegram outright. Olark folds AI ($400/mo flat) into the plan; Salesforce Service Cloud meters AI (Flex Credits) above the seats. Salesforce Service Cloud has tickets and Olark does not, and neither Olark nor Salesforce Service Cloud ships a desktop app. Olark is minutes; Salesforce Service Cloud is weeks to months.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. Salesforce Service Cloud: Agentforce by Flex Credits; Max includes 2.75M a year, others buy by usage. Beside Olark's $400/mo flat and Salesforce Service Cloud's Flex Credits, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    Salesforce Service CloudSalesforce Service CloudAssumed $2$960
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    Salesforce Service CloudSalesforce Service Cloud · Free trials on Starter, Pro, Core and Advanced
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs Salesforce Service Cloud: the questions people ask

Olark is a live chat software built around a simple chat box; Salesforce Service Cloud is an enterprise service CRM built around cases on the CRM.

  • Entry plan: Olark $29/agent/mo (human-only chat); Salesforce Service Cloud $25/user/mo (Starter Suite).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); Salesforce Service Cloud $195/user/mo (Core, plus messaging add-ons).
  • Sellio: WhatsApp, Instagram and Telegram, which neither Olark nor Salesforce Service Cloud has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Olark and Salesforce Service Cloud rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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