OlarkProProfsOlark vs ProProfs

Olark vs ProProfs: AI at $400/mo flat or $450/year

Two live chat softwares: ProProfs is $45 a month cheaper for five people. What decides between Olark and ProProfs, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Olark if you want an AI chat agent at a flat monthly price with no usage meter. Pick ProProfs if one person answers chat and you want every feature free. For five people, ProProfs is $45 a month cheaper than Olark ($145 a month on Olark against $100 on ProProfs), before AI. Sellio Mini is $45, $55 under ProProfs. Olark and ProProfs both include website chat in the price. Neither Olark nor ProProfs includes email, WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between Olark and ProProfs for chat and tickets at one price has a third option below.

At a glanceOlarkOlarkProProfsProProfs
Built aroundA simple chat box · AI agent at a flat priceThe chat widget · free for one operator
Entry plan$29/agent/mo · human-only chat$0 · one operator, all features
Chat in the price$29/agent/mo · the whole product is chatAbout $20/operator/mo · Team plan
AI agent$400/mo flat · unlimited AI conversations, 1 seat$450/year · 2,500 AI interactions a month
Copilot for agentsNoneIn the AI add-on
Free planNone · trial, no cardYes · a single operator

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    OlarkOlark

    As a chat in the box on your site, with transcripts emailed afterwards. ProProfs has no ticket queue either.

    ProProfsProProfs

    As a chat in the widget, greeted by a rule or the AI add-on, with the visitor's page shown. Olark has no ticket queue either.

  2. 02

    What the seat buys

    OlarkOlark

    $29 buys a human agent seat; the AI Website Agent is $400 a month flat with one seat included. $145 for five people, against $100 on ProProfs.

    ProProfsProProfs

    One operator is free with every feature; a team pays per operator, about $20 a month each. $100 for five people, against $145 on Olark.

  3. 03

    How the AI is billed

    OlarkOlark

    A flat $400 a month for unlimited AI conversations, with no token or per-outcome charge. ProProfs folds AI ($450/year) into the plan as well.

    ProProfsProProfs

    AI chat automation is $450 a year for 2,500 interactions a month, a flat add-on. Olark folds AI ($400/mo flat) into the plan as well.

  4. 04

    Channels in the price

    OlarkOlark

    Website chat only; no email inbox, WhatsApp, Instagram or Telegram. The same set as ProProfs.

    ProProfsProProfs

    Website chat, with WhatsApp, Instagram and Messenger on the team plan; no Telegram. The same set as Olark.

  5. 05

    Beyond the inbox

    OlarkOlark

    Transcripts, reports and integrations with Salesforce, HubSpot and help desks. ProProfs is the same kind of product, a live chat software.

    ProProfsProProfs

    A help desk, a knowledge base and surveys as sibling products; a suite from $499 a month. Olark is the same kind of product, a live chat software.

  6. 06

    Time to the first reply

    OlarkOlark

    Minutes: paste the snippet. ProProfs is minutes.

    ProProfsProProfs

    Minutes: paste the widget. Olark is minutes.

Sources: Olark pricing · ProProfs pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Olark agent console: the chat list and the conversation with visitor details
OlarkOlark. The Olark agent console: the chat list and the conversation with visitor details
The ProProfs Chat operator view: the chat with the visitor's page and history
ProProfsProProfs. The ProProfs Chat operator view: the chat with the visitor's page and history

Pricing references: Olark pricing page (recorded 2026-09-13); ProProfs pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

Olark, ProProfs and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureOlarkOlarkProProfsProProfsSellio

Pricing

Pricing model
Per agent; AI flat
Per operator; AI flat
Per workspace; seats and channels are plan limits
Free plan
None; trial
One operator
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The whole product
All plans
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Transcripts only
Separate help desk product
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Team plan
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
Team plan
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Website Agent
AI add-on
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$400 a month flat
$450 a year flat
Metered from an included credit, with caps you set
AI hands off to a person
Hands to a human seat
Hands to an operator
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Chats only
Separate help desk product
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Chat rules only
Greetings and routing
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Chat reports
Chat reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Windows and macOS apps
Native Windows and macOS apps

Which one, for whom

Pick Olark if

  • You want an AI chat agent at a flat monthly price with no usage meter.
  • Website chat is the only channel and simplicity beats features.
  • Its pricing model suits you better than ProProfs's: per agent per month for human chat; a flat monthly price for the AI agent.

Pick ProProfs if

  • One person answers chat and you want every feature free.
  • A flat yearly AI add-on beats a per-conversation meter for you.
  • Five people cost $45 a month less than on Olark ($100 against $145), before AI.
  • You want a free plan to start on; Olark offers a free trial.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $145 a month on Olark against $100 on ProProfs for five people, including each product's limits.
  • The AI invoice should be known in advance: Olark folds AI ($400/mo flat) into the plan and ProProfs folds AI ($450/year) into the plan, where Sellio's credit is included and capped by you.
  • You need Telegram and tickets raised from a chat, which neither Olark nor ProProfs includes.

What two, five and ten people pay

Olark on Live chat: $58, $145 and $290 a month for two, five and ten people, before AI. ProProfs: $100 a month for five (5 operators × about $20); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $100 less than Olark and $55 less than ProProfs for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $195 under Olark.

Where the two agree, and where they split

Both Olark and ProProfs are live chat softwares, so the category is settled and the question is what each seat buys: Olark is built around a simple chat box, ProProfs around the chat widget. Only ProProfs has a free plan (a single operator); Olark offers a free trial. Olark and ProProfs both include website chat in the price. Neither Olark nor ProProfs includes email, WhatsApp, Instagram and Telegram outright. Olark ($400/mo flat) and ProProfs ($450/year) both fold AI into the plan. Neither Olark nor ProProfs has a ticket queue, and only ProProfs ships desktop apps. Olark is minutes; ProProfs is minutes.

What each price leaves out

Olark: AI Website Agent $400 a month flat, extra human seats $29 each. ProProfs: AI Chat Automation $450 a year for 2,500 interactions a month. Beside Olark's $400/mo flat and ProProfs's $450/year, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

ProProfs does not print the figures above in a form a fetch can read (Free for one operator; the team plan is priced per operator and shown after sign-up, so its figure is from published summaries.), so they are marked unverified here beside Olark's, and ProProfs's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    OlarkOlarkAssumed $0$0
    ProProfsProProfsSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    OlarkOlark · Free trial, no card
    ProProfsProProfs · 15-day trial of the team plan
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Olark vs ProProfs: the questions people ask

Both Olark and ProProfs are live chat softwares, so the category is settled and the question is what each seat buys: Olark is built around a simple chat box, ProProfs around the chat widget.

  • Entry plan: Olark $29/agent/mo (human-only chat); ProProfs $0 (one operator, all features).
  • Chat in the price: Olark $29/agent/mo (the whole product is chat); ProProfs About $20/operator/mo (Team plan).
  • Sellio puts every channel in one inbox: email, WhatsApp, Instagram and Telegram, which neither Olark nor ProProfs has outright, plus the rest of the five, on every paid plan.

Sellio's side of the Olark and ProProfs rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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