SMS support with your Twilio number
Texts to your Twilio number become conversations in Sellio, and your replies go back as SMS. Sellio points the number's webhook at itself when you connect, so there is nothing to configure in Twilio's console.
What you can do with Twilio SMS
Text support in the shared inbox
SMS conversations sit beside chat and email, with assignment, notes and tags.
Photos come through
MMS images up to 5 MB arrive with the message, so customers can show you the problem.
Long answers still arrive
A reply longer than 1,600 characters is split into several texts automatically.
How it works
- 1
Paste your Twilio details
An owner or admin enters the Account SID, Auth Token and phone number in Settings, Integrations.
- 2
Sellio sets the webhook
The number's incoming message webhook is pointed at Sellio for you.
- 3
Reply from the inbox
Answer texts like any conversation; opt outs such as STOP are handled by Twilio.
Coming soon. Twilio SMS is built and shows as Coming soon in the dashboard while we finish its production setup.
Twilio SMS integration FAQ
Yes. Sellio connects to your Twilio number, so messages are billed by Twilio on your account.
What you paste: the Account SID, the Auth Token and the number to use. Webhook: Sellio sets the number's incoming webhook when you connect. Opt outs: Twilio handles STOP and similar keywords for the number.
Follow the SMS setup guide for each step.
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