Facebook Messenger in your shared inbox
Messages to your Facebook Page arrive in Sellio as conversations your team can assign, tag and answer, beside website chat and email. Replies go back to Messenger, inside Meta's 24 hour reply window.
What you can do with Facebook Messenger
One inbox for every Page message
Messenger conversations sit in the same list as website chat, email and your other channels.
Work them as a team
Assign, tag, add notes and resolve Messenger conversations like any other in Sellio.
Reply where they wrote
Your answer goes back to the customer in Messenger, so they never switch apps.
How it works
- 1
Continue with Facebook
An owner or admin opens Settings, Integrations and connects the Facebook Page.
- 2
Messages arrive
New Page messages open conversations in the shared inbox.
- 3
Reply within 24 hours
Meta lets businesses reply for 24 hours after the customer's last message.
Coming soon. Facebook Messenger is built and shows as Coming soon in the dashboard while Meta finishes reviewing the app.
Facebook Messenger integration FAQ
No. The AI agent replies on website chat only, so Messenger conversations are answered by your team.
In the inbox: Messenger threads get the same assignment, tags and notes as every channel. Reply window: Meta allows replies for 24 hours after the customer's last message.
See every channel Sellio connects and what each one supports.
More integrations
See all
Coming soonInstagram DMs to your professional account, beside every other conversation.
Coming soonYour WhatsApp Business number in the shared inbox, answered by your team.
Website chat
The Sellio chat widget on your site, with the AI agent, help center and voice.
LiveTelegram
Your Telegram bot's messages become conversations; paste the token and go.