Create Jira issues from support conversations
Escalate a customer problem to engineering in a few clicks. Sellio creates the Jira issue in the project and issue type you pick, with the conversation excerpt and a link back, and keeps its status visible in the inbox.
What you can do with Jira
Escalate with the transcript
Each issue includes a conversation excerpt and a link back, so engineers see what the customer said.
Use your projects and issue types
Choose the Jira project and issue type per issue, or file into the default project an admin set.
See status without leaving Sellio
Linked Jira issues show their live status in the conversation's Issues card.
How it works
- 1
Connect Jira
An owner or admin opens Settings, Integrations, signs in with Atlassian and can set a default project.
- 2
Create an issue
From a conversation, pick the project and issue type, check the summary and create it.
- 3
Reply when it ships
Watch the issue's status in the inbox and write back to the customer when it is done.
Coming soon. Jira is built and shows as Coming soon in the dashboard while we finish its production setup.
Jira integration FAQ
Yes. Every issue can go to any project and issue type the connected Jira account can create in.
Default project: an admin sets one so most issues need no choice. Per issue override: pick another project or issue type when the problem belongs elsewhere. Linked back: the issue links to the conversation and the conversation lists the issue.
See how tickets work in Sellio for problems support solves itself.
More integrations
See all
Coming soonLinear
Create Linear issues from conversations and follow their status.
LiveSlack
Every new conversation opens a Slack thread; reply there and it reaches the customer.
Coming soonHubSpot
See the HubSpot contact beside the conversation and log it as a note.
LiveNotion
Train the AI agent on the Notion pages and databases you pick.