Microsoft Teams

What it does

Teams is the third notify platform. The Sellio bot posts each new conversation to the channel you choose and relays replies back, so a support team that works inside Teams can answer from there.

Before you start

• Permission to add apps to the Teams team (the team owner, or a tenant that allows members to add apps).
• A channel in that team for support notifications.

Connect it

1. 1
   In Sellio, open Settings, then Integrations, and choose Microsoft Teams.
2. 2
   Click Connect Teams and sign in with the Microsoft account that can add the app; approve the permissions. You return to Sellio with the team connected.
3. 3
   Under Notify in, choose the channel that should receive new conversations, then save.
4. 4
   Start a test conversation from your website widget. A message appears in the Teams channel; reply in its thread and the reply reaches the visitor.

Once connected

• One thread per conversation, kept in step with the inbox both ways.
• Replies in the thread are sent to the customer and shown in the Sellio inbox as agent messages.
• The same conversation can be mirrored to Slack and Discord at once.
• Sellio keeps one active install per Teams team.

Connected channels count against the plan’s channel limit (one on Free, three on Mini, five on Essentials, twenty-five on Plus); see Plans and billing. Disconnecting a channel keeps its past conversations in the inbox.

What teams use this channel for, and how it compares, is on the Microsoft Teams page.