Email

What it does

Sellio gives each email channel a forwarding address. Mail forwarded there becomes a conversation; replies are sent as email, threaded under the original message. Authenticating your domain lets replies leave from your own address rather than Sellio's.

Before you start

• The support address customers already write to, such as support@yourcompany.com.
• Access to that mailbox's forwarding settings (Gmail, Google Workspace, Microsoft 365) or to your DNS, to add records.

Connect it

1. 1
   In Sellio, open Settings, then Integrations, and choose Email.
2. 2
   Enter the support address customers use and save. Sellio shows a forwarding address for this channel; copy it.
3. 3
   In your mail provider, forward the support address to that Sellio address. In Gmail: Settings, Forwarding and POP/IMAP, Add a forwarding address; in Microsoft 365: the mailbox's Forwarding setting, or a mail flow rule.
4. 4
   Send a test email to your support address. The first forwarded message verifies the channel; the channel card changes to Forwarding verified.
5. 5
   Optional, recommended: click Authenticate domain, add the DNS records Sellio lists at your DNS host, then Verify domain. Replies now send from your support address.

Once connected

• Each email thread is one conversation, matched by the message's threading headers, so a customer's reply lands in the same conversation.
• Until the domain is authenticated, replies send from the channel's Sellio address with your name; after it, from your support address.
• Attachments in both directions arrive as files on the conversation.
• The AI agent and customer-message automations do not run on email; they work on website chat only.

Connected channels count against the plan’s channel limit (one on Free, three on Mini, five on Essentials, twenty-five on Plus); see Plans and billing. Disconnecting a channel keeps its past conversations in the inbox.