Discord

What it does

Discord is a notify platform, like Slack: it mirrors conversations into a server channel and carries replies back. It also lets a community server answer support questions from its own members through the same inbox.

Before you start

• Manage Server permission on the Discord server.
• A text channel for support notifications.

Connect it

1. 1
   In Sellio, open Settings, then Integrations, and choose Discord.
2. 2
   Click Add to Discord, pick the server, and authorise the bot. You return to Sellio with the server connected.
3. 3
   Under Notify in, choose the channel that should receive new conversations, then save.
4. 4
   Start a test conversation from your website widget. A message appears in the Discord channel; reply in its thread and the reply reaches the visitor.

Once connected

• One thread per conversation, kept in step with the inbox both ways.
• Replies in the thread are sent to the customer and shown in the Sellio inbox as agent messages.
• The same conversation can be mirrored to Slack and Microsoft Teams at once.
• Sellio keeps one active install per Discord server.

Connected channels count against the plan’s channel limit (one on Free, three on Mini, five on Essentials, twenty-five on Plus); see Plans and billing. Disconnecting a channel keeps its past conversations in the inbox.

What teams use this channel for, and how it compares, is on the Discord page.